Angela Floyd
Union City
Summary
Detail-oriented professional specializing in payroll administration and financial reporting. Proven ability to maintain accurate records and deliver exceptional customer service, driving satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Bookkeeper, Customer Service
Kroger
Union City
10.2015 - Current
- Maintained accurate financial records using accounting software systems.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Occasionally processed payroll for employees, ensuring timely and correct payments.
- Provided training and support to new bookkeeping staff members.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Performed weekly and month-end closing activities.
- Posted journal entries to the general ledger system accurately and timely.
- Maintained and reconciled general ledger accounts.
- Managed payroll processing for staff members.
- Assisted customers with inquiries and product information using CRM software.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and returns efficiently to ensure customer satisfaction.
- Maintained detailed records of customer interactions for future reference.
- Collaborated with team members to improve service delivery and response times.
- Conducted follow-up calls to ensure resolution of customer issues.
- Trained new staff on customer service protocols and company policies.
- Provided feedback to management on service improvements based on customer insights.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Finance And Accounting
Georgia State University
Atlanta, GA05-2011
Skills
- Payroll administration
- Financial reporting
- Record keeping
- Customer service
- Cash management
- General ledger maintenance
Timeline
Bookkeeper, Customer Service
Kroger
10.2015 - Current
Finance And Accounting
Georgia State University