Summary
Overview
Work History
Skills
Timeline
Generic

Angela Frazier Lyon

Meansville

Summary

Dynamic Medical Office Administrative Assistant with proven expertise in schedule coordination and database management at Zoe Center For Pediatrics. Recognized for enhancing operational efficiency and delivering exceptional customer service. Adept at onboarding and conflict resolution, contributing to a 62% increase in patient sourcing through effective communication and teamwork.

Overview

16
16
years of professional experience

Work History

Medical Office Administrative Assistant

Zoe Center For Pediatrics & ABA Health
Barnesville
06.2024 - Current
  • Streamline office operations at Zoe ABA Clinic through effective task management and schedule coordination.
  • Coordinated ABA employees, clients, and therapist schedules to optimize service delivery, while managing all time-off submissions and approvals.
  • Staffed and resolved scheduling conflicts daily and after hours to ensure timely communication regarding changes to clients and/or staff.
  • Managed patient referrals, intake processes, and onboarding for families, BCBAs, and the ABA team.
  • Reviewed patients' insurance and billing records daily using ECW database for accurate reporting.
  • Verified insurance coverage monthly for the CEO to update any and all billing codes.
  • Facilitated front office operations by answering incoming calls, providing information, transferring callers to appropriate personnel, greeting visitors, entering data into the database, and processing payments. between different departments within the organizations.
  • Entered new clients on wait-list data spreadsheets using Microsoft Excel or other similar programs for BCBA to pull new clients upon client dismissal, termination of insurance, or graduation.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for electronic documents, ensuring the accuracy and confidentiality of all records for Zoe Pediatrics, as well as Zoe ABA.
  • Processed invoices between facilities for payments using accounting software.
  • Updated contact lists regularly when changes occur in employee status or contact information
  • Developed spreadsheets within both companies, faxed reports, and scanned documents.
  • Checked in new patients prior to their visit by entering demographic information into the electronic health record system.
  • Performed additional duties as assigned by supervisor or program director.

Administrative Assist.

Core-Mark Int.
Atlanta
02.2022 - 03.2024
  • Enhanced employee onboarding experience by developing comprehensive orientation programs and materials.
  • Provided Exceptional customer service to both internal and external stakeholders, addressing inquires and concerns properly.
  • Participated in job fairs representing the company professionally while sourcing potential candidates.
  • Creating and processing administrative records using internal and external database.
  • Handling confidential and time sensitive material. I was responsible for PO's, overage reports, as well as all fed-ex, ups, and managed all office supply inventory.
  • Increased customer satisfaction by providing professional and courteous front desk support. Phones, filling and all that applies.

HR Staffing Coordinator

Personnel Options
Thomaston
07.2020 - 11.2021
  • Enhanced Employee retention by implementing effective onboarding, onsite drug testing, I-9 background checks, entering all data into Avionte system upon employment.
  • Administrated benefit packages for employees, ensuring accurate enrollment, while addressing any questions and/ or concerns.
  • Recruited talented, diverse qualified candidates through job fairs as well as social media via Facebook.
  • Commuted between sites conducting regular performance evaluations to provide constructive feedback for employers, as well as Personnel options to ensure quality performance, growth and development.
  • Recruited as well as staffed each warehouse per needs such as crown, renew, super moss, etc.
  • Delegated all staffing needs for the Thomaston and pike region. Our building was top three for volume in the staffing as well as recruitment development within that time.

Lead Coordinator

Super Moss
Thomaston
06.2020 - 04.2019
  • Managed a team of 40+ employees by recruiting, training, and developing new team incentives each season.
  • Facilitated workflow with management of all departments to improve relationships and understanding of each area therefore improving the operational function.
  • Helped team with hitting quotas on all daily, weekly as well as monthly deadlines to ensure monthly incentives for all employees.
  • Conducted morning meetings and holiday events to keep up morale.
  • Assisted with packaging reefs for our Michaels account. keeping count of all inventories, ensuring all UPC were correct, amounts per load list before hitting docks for Fed-EX, UPS, USPS.
  • Assisted the ladies in office to keep organized updated count for data base entry per each import or export.
  • Responsible for all online/ BDC orders to assure proper inventory, packaging, prompt send out as well as attached tracking on all sales to corporate daily.
  • Communicated between stations, created schedules for 15 daily shifts on a monthly basis, verified and audited levels of customer service, conducted biweekly trainings, and was on call after hours, on weekends, and on holidays.
  • Assigned new positions with increasing responsibility as assistant office coordinator, within 6 weeks of being hired.

Title Manager

Danes Auto Sales
Jonesboro
03.2019 - 12.2014
  • Managed High -Volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Coordinated efforts between sales, staff, finance managers, and DMV offices to provide clients w/ Prompt service regarding their vehicle titles.
  • Performed data entry and other administrative task to keep records and files organized and accurate.
  • Tracked pending titles using spreadsheets software to ensure timely follow- up with clients and other stakeholders.
  • Maintained compliance w/ state regulations by staying up to date on changes in law pertaining to titles and registration.
  • Expedited the title transfer through Title- Tec to address any potential delays. Assisting customers with complex title issues providing guidance and support through out the resolution process.
  • Increased customer service satisfaction by providing professional and courteous upgrade when adding Title- Tec to team. Assisting with finance, administrative duties, and front desk.

Lead Staffing Coordinator

Care Master Medical Services
Griffin
11.2009 - 09.2014
  • Managed High Volumed, Fast paced workload while maintaining very close attention to the needs of my CAN, LPN, RN's as well as patients.
  • Completed HR operational requirements by scheduling and assisting nurses per needs directed by source care management.
  • Managed all New hire applicants, as well as senior nurses that were assigned to my areas with a tracking system (ATS) database by entering, updating and maintaining candidates contacts, details, resumes, credentials, and supporting documentation.
  • Verified each case assigned as well as payroll, vacation time, sick time, and personal time. Applying Coverage for each patient to maintain wellbeing of scheduling to support accounting process for each stakeholder involved.
  • Representing the company in monthly on-site meetings to discuss performance, quality, numbers, while sourcing potential new clients.
  • Helped my source team to increase source patients by 62% in less than a year.
  • Time sensitive communication such as daily emails, filling, communication notes, team meeting to boost moral and well as daily reports per each client.

Skills

  • Schedule coordination
  • Database management
  • Front office operations
  • Spreadsheet software
  • Organizational skills
  • Conflict resolution
  • Administrative support
  • Onboarding assistance
  • Teamwork and collaboration
  • Problem solving
  • Strong communication skills
  • Patient scheduling management
  • Medical documentation handling
  • Critical thinking
  • Multitasking and organization
  • Customer service

Timeline

Medical Office Administrative Assistant

Zoe Center For Pediatrics & ABA Health
06.2024 - Current

Administrative Assist.

Core-Mark Int.
02.2022 - 03.2024

HR Staffing Coordinator

Personnel Options
07.2020 - 11.2021

Lead Coordinator

Super Moss
06.2020 - 04.2019

Title Manager

Danes Auto Sales
03.2019 - 12.2014

Lead Staffing Coordinator

Care Master Medical Services
11.2009 - 09.2014

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Angela Frazier Lyon