Angela Hollis
Coolidge
Summary
Skilled healthcare professional with extensive experience coordinating patient flow, staff schedules, referrals, and daily coverage. Strong background in customer service, medical terminology, and HIPAA-compliant record handling. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities.
Overview
27
27
years of professional experience
Work History
Medical Assistant
Diana Health
Tallahassee, FL
09.2024 - Current
- Assisted providers with exams, procedures, and in-office treatments using sterile technique.
- Obtained patient vitals, histories, and chief complaints for efficient rooming and visit preparation.
- Documented encounters accurately in EHR, supporting complete and timely clinical records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected specimens and prepared lab samples according to clinic protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Scheduling Coordinator /Patient Safety Sitter
We Care
Thomasville, GA
08.2018 - 10.2024
- Coordinated calendars to ensure timely client and staff scheduling.
- Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
- Coordinated complex appointment calendars to ensure timely client and staff scheduling.
- Communicated daily updates to caregivers, and internal teams to maintain coverage.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Enhanced patient safety by providing continuous observation and monitoring of assigned patients.
Patient Referral Coordinator / Medical Assistant
Magnolia Family Medicine
Tallahassee, FL
01.2010 - 08.2018
- Reviewed referral requests for completeness, accuracy, and appropriate clinical documentation
- Managed patient referrals, verifying insurance requirements and coordinating specialist appointments
- Communicated with patients, providers, and insurance carriers to resolve authorization delays
- Tracked referral status through electronic health records and scheduling systems
- Trained medical students on filing, phone etiquette and other office duties and procedures.
Patient Care Coordinator
Sims Homecare
Atlanta, Ga
01.2004 - 11.2009
- Coordinated homecare schedules for caregivers, nurses, and clients, ensuring seamless visit coverage and continuity of care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Scheduled appointments and managed patient flow to enhance overall patient satisfaction.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Medical Assistant /Office Medical Biller
Nancy Lafuente, MD
Moultrie, GA
01.2000 - 12.2003
- Coordinated patient intake, verified demographics, and updated electronic medical records accurately.
- Documented patient histories, vital signs, and chief complaints in charting systems.
- Assisted physician with examinations, procedures, and treatment room preparation.
- Prepared exam rooms, sterilized instruments, and maintained clinical supplies for smooth daily operations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Education
No Degree - Psychology
Thomas University
Thomasville, GASkills
- Patient scheduling
- Appointment coordination
- Phlebotomy
- Laboratory specimen collection
- Specimen processing
- Medical terminology knowledge
- Specimen handling
- Clinical specimen management
Timeline
Medical Assistant
Diana Health
09.2024 - Current
Scheduling Coordinator /Patient Safety Sitter
We Care
08.2018 - 10.2024
Patient Referral Coordinator / Medical Assistant
Magnolia Family Medicine
01.2010 - 08.2018
Patient Care Coordinator
Sims Homecare
01.2004 - 11.2009
Medical Assistant /Office Medical Biller
Nancy Lafuente, MD
01.2000 - 12.2003
No Degree - Psychology
Thomas University