Angela Ireland
Savannah
Summary
Oncology Director with expertise in strategic planning and team leadership. Strong knowledge of clinical practices and regulatory requirements. Proven track record in driving growth through operational strategies and stakeholder engagement. Recognized for delivering innovative solutions and achieving organizational objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Oncology Director
HCA Memorial Health University Medical Center
Savannah
01.2023 - Current
- As the Director of Oncology Services, I am directly responsible for the onsite and supervising cancer program operations in the Savannah area.
- Assisted in strategy and development of outpatient cancer service lines to enhance integrated care.
Oversaw operational performance of key clinical support and financial programs across oncology disciplines. - Drove the implementation of value-based care models in all multidisciplinary oncology practices. Managed initiatives to optimize operational efficiencies within outpatient cancer services.
Collaborated with multidisciplinary teams to ensure alignment with organizational goals.
Evaluated program effectiveness to identify areas for improvement and innovation.
Facilitated communication between departments to promote cohesive service delivery. - Delivered leadership and subject matter expertise for cancer service line, enhancing quality outcomes and boosting reputation.
Planned, directed, and coordinated service line activities to ensure alignment with strategic goals.
Acted as administrative liaison for projects and programs, including marketing and philanthropy initiatives.
Oversaw oncology activities to maintain high performance standards and national rankings. - Spearheaded a patient safety investigation concerning infections and breast tissue expander removals post-mastectomy. Achieved a 20% reduction in infections and treatment delays through effective intervention.
- Established radiopharmaceutical program to improve patient care and accessibility.
Achieved first implementation within HCA corporation at Savannah radiation site.
Collaborated with medical staff to integrate new protocols for enhanced service delivery.
Trained personnel on the use of radiopharmaceuticals to ensure compliance and safety. - Developed HealthStream modules for clinical staff, focusing on safety protocols for radiopharmaceutical patient encounters for inpatients and outpatients.
- Enhanced BiTE chemotherapy infusion admissions via partnership with Inpatient Oncology Floor, Case Management, hospitalist, medical oncologist, oncology pharmacist, and compliance.
- Increased LDCT screening by 30% in one calendar year, implementing a standard questionnaire in the primary care office to ensure patient qualification.
- Established a direct communication pathway for patients with lung nodules to interventional pulmonology and thoracic surgery.
Increased robotic procedure utilization by 15% through targeted initiatives. - Facilitated growth of participation in tumor boards, achieving higher patient presentation rates over several sites.
- Secured approval for a multi-million dollar capital request encompassing a new Linac acquisition and vault construction, facilitating the transition from Monarch to ION, resulting in reduced diagnosis time.
- Coordinated oversight of more than 200 FTE across multiple operational sectors.
- Managed the ACR accreditation process across multiple radiology sites.
- Guaranteed successful re-accreditation for COC and NAPBC
- Aligned regional oncology goals with the organizational mission through collaboration with senior management and the Oncology Service Line Administrator.
- Executed strategic plans to elevate the overall quality and efficiency of oncology services.
- Actively engaged in community events throughout Savannah for HCA Oncology to build relationships.
Crafted initiatives focused on addressing financial and specialty care challenges in the community. - Established smoking cessation counseling program for community, facilitating eight-week group sessions across multiple sites.
- Supervise the construction and execution of the outpatient off-site MOB building.
- Reduced LCD/NCD denials across all service lines by assuming role of NCD/LCD coordinator for HCA Memorial Savannah.
Oncology Service Line Administrator
Medstar Health
Baltimore
02.2017 - 12.2023
- Direct management of clinical operations at various oncology locations with nine physicians.
- Directed 12 staff members in cooperation with 3 Lead Supervisors
- Managed selection, orientation, evaluation, scheduling, and disciplinary actions of departmental employees.
- Maximize executive efficiency with comprehensive administrative services.
- Co-Chair of the Service Excellence Committee.
- Co-Chair of the Associate Involvement Committee.
- Chair of the Oncology Denials Committee.
- Administer revenue cycle processes for infusion centers, encompassing both regulated and non-regulated sectors.
- Rectify conflicts and interruptions in daily clinical operations, monitor and scrutinize processes, and launch workflow refinements and strategies to secure standardization of care and operational excellence.
- Compile data for census analysis.
- Responsible for the onboarding of physicians.
- Assisted vendors and customers regularly, using administrative expertise to solve diverse problems.
- Coordinated administrative support and logistics for routine activities and special projects.
- Covered daily office workloads through effective staffing and resource coordination.
- Developed and enhanced policies covering administrative processes.
- Resolve patient complaints and answer patients' questions regarding policies and procedures.
- Motivate employees to continuously grow their knowledge and enhance their abilities.
- Enhanced budget planning through application of administrative expertise and operational knowledge.
- Facilitated independent problem-solving and dispute resolution among employees.
- Project Lead of EMR Migration.
Supervisor of Financial Services
Medstar Health
Baltimore
11.2015 - 10.2016
- Direct supervision of financial counseling staff.
- Oversight of high-dollar denials and appeals.
- Ensure all Medicare guidelines were adhered to and are current.
- Educated physicians on billing and E/M guidelines.
- Confirmed that all coded data accurately reflected the services provided, guarding against fraud and abuse.
- Ensured healthcare providers met specific documentation requirements essential for proper record-keeping and claim reimbursement.
- Consulted with physicians to ensure optimal reimbursements.
- Compared account charges with documentation to ensure accuracy for final claim submission.
- Utilized correct coding for all insurance policies and state law requirements.
- Identified incomplete records and independently pursued missing information.
- Managed oversight of infusion billing and ensured all coding guidelines were followed and documented.
- Compiled, classified, and coded high volumes of patient data each day.
Oncology Practice Manager
Medstar Health
Baltimore
01.2010 - 11.2015
- Direct supervision of all administrative and clinical daily operations for the Medical Oncology clinic.
- Led 10 employees and was responsible for the selection, orientation, evaluation, development, schedules, payroll, and disciplinary actions.
- Maintained physicians' clinic schedules and inpatient schedules.
- Supported continuous improvement through clinical quality enhancement initiatives.
- Managed employee workflow and performance, including task delegation and training.
- Managed physician credentialing.
- Compiled data for the census.
- Accomplished financial targets through sound administration of fiscal operations.
- Managed daily operations at physician offices and clinic sites, and coordinated work activities.
- Coordinated effective interdepartmental collaboration through open communication between medical staff.
- Monitored practice operations and handled complex appointment schedules to optimize provider efficiency.
Oncology Office Supervisor
Medstar Health
Baltimore
11.2005 - 01.2010
- Supervision of the Oncology Infusion Center's administrative staff.
- Ensured the accuracy of chemotherapy patients' financial obligations.
- Ensured chemotherapy authorizations.
- Managed payroll for infusion center staff, including clinical staff.
- Managed the infusion schedule to ensure the nurse-patient ratio.
- Overseen infusion center regulations and compliance.
- Oversaw admin schedules and paid time off.
Oncology Administrative Coordinator
Medstar Health
Baltimore
11.2000 - 11.2005
- Scheduled all chemotherapy and infusion patients.
- Ensured insurance verification and authorization.
- Entered orders for labs/scans as needed into the EMR.
- Discharged patients from the outpatient infusion center.
- Collaborated with the inpatient oncology unit for the coordination of patients.
- Created relationships with non-Medstar providers for non-chemotherapy infusions.
- Transported patients from the physician's office to the infusion center.
Education
Bachelors in Healthcare Administration -
University of Maryland Global Campus
Silver Spring, MD05.2022
Associates in Science -
Harford Community College
Bel Air, MDSkills
- MedConnect and Cerner EMR
- Value-based care strategies
- Microsoft Office 365 proficiency
- IDX medical billing and scheduling
- InVision software expertise
- Aria/Varian EMR knowledge
- Epic EMR experience
- HealthTrust Workforce Solutions familiarity
- Lawson Financial systems
- Financial oversight and management
- Quality assurance processes
- Data analysis techniques
- Leadership development initiatives
Certification
- Certified Professional Coder
- Certified Hematology and Oncology Coder
- Certified Smoking Cessation Counselor
Affiliations
- Volunteer for Renegade Paws Center
- Volunteer for Keepers of the Flame Foundation
Timeline
Oncology Director
HCA Memorial Health University Medical Center
01.2023 - Current
Oncology Service Line Administrator
Medstar Health
02.2017 - 12.2023
Supervisor of Financial Services
Medstar Health
11.2015 - 10.2016
Oncology Practice Manager
Medstar Health
01.2010 - 11.2015
Oncology Office Supervisor
Medstar Health
11.2005 - 01.2010
Oncology Administrative Coordinator
Medstar Health
11.2000 - 11.2005
Bachelors in Healthcare Administration -
University of Maryland Global Campus
Associates in Science -
Harford Community College
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