Angela Payne

• I oversee all aspects of the practice.
• Manage and adjust the daily schedules in order to create the most productive & efficient day for all providers.
• Consistently stay on top of all accounts-patient & insurance outstanding revenue.
• Oversee between 15-20 team members per day. Train & Promote Growth of all team members.

Team Building and marketing.

• Deal with any issues that may arise; from office repairs scheduling issues, patient billing questions and complaints.
• Insurance correspondence & claims processing.
• Convert patient treatment plans into case acceptance by explaining the importance of oral health.

• Performed in team leader capacity with two doctors and a team of four assistants traveling between seven offices.
• Researched billing issues, scheduled appointments and verified insurance coverage.
• Created and managed a productive daily schedule.
• Followed up on pending patients to keep their treatment journey on track.
• Managed treatment planning for the implant and periodontal cases with precision and care, and help patients start treatment with financial arrangement.
• Treatment planned extensive treatment into patient acceptance.

• Responsible for providing excellent customer service to patients.
• Reviewed patient accounts to ensure accuracy
• Discussed dental treatment options with patients and answered any questions.
• Confirmed appointments and ensured all insurance was verified and correct before appointments.

• Evaluated supplies and requested purchases to meet activity plans.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
• Coordinated off-site activities and accompanied residents throughout excursions.