Angela Ryan
Duluth
Summary
Hard-working individual skilled in building great relationships with office staff, customers, and patients. An energetic assistant considered an expert communicator and reliable. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender/Server Assistant
Kang's Kitchen
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Client Support Specialist
Moneypenny US
04.2022 - 03.2023
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
Team Manager
Moneypenny US
10.2021 - 04.2022
- Led employee relations through effective communication, coaching, training and development.
- Evaluated employee performance on Timeframe basis and coached and trained Number team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Met with clients to maintain communication to enhance teams' execution on new products.
Manager
Jeju Sauna & Spa Home Of Wellbeing
08.2019 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained current knowledge of all facets of operations.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Salon Coordinator
Fix Blow Dry & Color Bar
12.2018 - 07.2019
- Managed salon's master calendar, including customer appointments, employee schedules and special events.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Evaluated employee performance quarterly and annual reviews.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
Associate
Walmart
07.2018 - 11.2018
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maximized customer interactions by promptly identifying needs and wants.
- Managed customer relations and customer service through daily communication and interaction.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
Pet Care Specialist
A Plus Pets And Plants LLC
05.2016 - 08.2018
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Met with clients to discuss cut and style preferences prior to caring for animals.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Customer Service Representative
URBN
09.2013 - 05.2016
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Regularly exceeded daily sales and product add-on quotas.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Education
High School Diploma -
George P Butler High School
Augusta, GA05.2011
Skills
- Operations management
- Data collection and analysis
- Planning and Organization
- Natural leader
- Key holder experience
- Staff education and training
- Professional telephone demeanor
- Health Codes Compliance
- Customer Service and Assistance
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Effective Written and Verbal Communication
Timeline
Bartender/Server Assistant
Kang's Kitchen
06.2023 - Current
Client Support Specialist
Moneypenny US
04.2022 - 03.2023
Team Manager
Moneypenny US
10.2021 - 04.2022
Manager
Jeju Sauna & Spa Home Of Wellbeing
08.2019 - 01.2020
Salon Coordinator
Fix Blow Dry & Color Bar
12.2018 - 07.2019
Associate
Walmart
07.2018 - 11.2018
Pet Care Specialist
A Plus Pets And Plants LLC
05.2016 - 08.2018
Customer Service Representative
URBN
09.2013 - 05.2016
High School Diploma -
George P Butler High School
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