Angela Shappley NRCMA

AdventHealth

Palm Harbor

09.2023 - 06.2025

Completed and prepared charts for daily clinic
Performed point of care glucose checks and A1C testing daily for patient care
Performed Prolia injections and testosterone injections
Uploaded insulin pumps and downloaded CGM data daily
Educated patients on CGM use and trained them on how use and upload data to their phones
Trained patients how to self inject insulin and other injectable medications
Maintained OSHA logs, medication sample logs, patient assistance medication logs and clinic logs.
Helped to train new hire employees
Completed prior authorizations for medication and treatment
Worked with insurance companies on peer review phone calls
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.

OrthoSouth

06.2004 - 04.2023

Assisted physician in office surgery
Assisted in training new employees
Assisted in the workers compensation department as a liaison between the doctor, nurse case managers and the patient
Completed workers compensation paperwork, work notes, disability paperwork and patient assistance paperwork
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Taught patients about medications, procedures, and care plan instructions.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.

Southern Hand Center

05.2001 - 06.2004

Supervised and managed daily activities of clinical team consisting of therapists and support staff.
Developed and adjusted work schedules for patients and staff.
Liaised with other healthcare professionals to develop comprehensive patient care and provide highest quality of care.
Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
Ordered all supplies and kept check on inventory levels.
Mentored new clinical staff members for proper onboarding and orientation processes.
Coordinated, monitored, assigned, and documented patient and clinical care activities.
Upheld quality assurance procedures to maintain patient safety and satisfaction.
Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
Implemented new policies and educated staff on changes.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Communicated with patients, ensuring that medical information was kept private.

Summary