Angela Shaw
Brunswick
Summary
Compassionate phlebotomist intern at Coastal Community Health, skilled in venipuncture and patient care. Enhanced patient comfort and reduced anxiety during blood draws through empathetic communication. Proficient in specimen handling and HIPAA compliance, contributing to efficient lab operations and improved patient experiences. Adaptable and committed to continuous improvement in phlebotomy techniques.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist Intern
Coastal Community Health
03.2025 - 05.2025
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Demonstrated adaptability by quickly learning new equipment and technology used in blood collection processes.
- Enhanced patient comfort by efficiently performing blood draws and specimen collection.
- Expanded knowledge on various types of tests and tubes utilized in specimen collection, enhancing accuracy in sample handling.
- Reduced patient anxiety during blood draw procedures with empathetic communication style and gentle technique.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
- Contributed to team efficiency by maintaining organized work stations and managing supplies inventory.
- Developed strong rapport with patients of diverse backgrounds, fostering a positive atmosphere during specimen collection.
- Maintained sterile work environment for accurate results and patient safety.
- Updated electronic medical records accurately after each procedure, ensuring seamless information flow within the healthcare facility.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Ensured accurate labeling of specimens, preventing mix-ups and guaranteeing correct test results.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Picker
Walmart
01.2022 - 03.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
Sales Associate
Target
08.2011 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Diploma - Nurses Aide
Coastalpines Technical College
Brunswick GaPhlebotomy
Coastalpines Texhnical College
Brunswick Ga 06.2025
Diploma - Healthcare Assistant
Coastalpines Technical College
Brunswick Ga 01.2021
Skills
- Order of draw
- Venipuncture technique
- Blood culture collection
- Adaptable to change
- Capillary puncture
- Specimen handling
- Blood collection
- Patient comfort
- Proper labeling
- Venipuncture
- Patient care
- Sample and specimen collection
- HIPAA compliance
- Specimen labeling procedures
- Patient confidentiality
- Data entry
Certification
Phlebotomy certificate
Registered phlebotomist
Timeline
Phlebotomist Intern
Coastal Community Health
03.2025 - 05.2025
Picker
Walmart
01.2022 - 03.2023
Sales Associate
Target
08.2011 - 03.2015
Diploma - Nurses Aide
Coastalpines Technical College
Phlebotomy
Coastalpines Texhnical College
Diploma - Healthcare Assistant
Coastalpines Technical College
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