Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Angela Speer

Madison,GA

Summary

Dynamic and dedicated professional with a strong customer service background at SUBWAY® Restaurants. Proven expertise in inventory management and team leadership, enhancing operational efficiency and guest satisfaction. Recognized for meticulous execution of tasks and a continuous improvement mindset, fostering positive relationships with customers and colleagues alike.

Professional culinary worker, well-versed in creating made-to-order sandwiches with focus on quality and customer satisfaction. History of maintaining clean and organized workspaces while collaborating efficiently with team members. Adaptable and reliable, consistently meeting customer needs and contributing to positive team dynamic.

Diligent [Desired Position] with solid foundation in sandwich preparation and customer service. Crafted custom sandwiches while maintaining high-quality standards and adhering to safety guidelines. Demonstrated effective multitasking and attention to detail in fast-paced environment.

Experienced with sandwich assembly and customer interaction, ensuring high standard of service. Utilizes efficient food preparation techniques to meet customer specifications while maintaining clean work environment. Track record of teamwork and flexibility, ensuring smooth operations and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Master Sandwich Artist

SUBWAY®Restaurants
05.2012 - 04.2025
  • Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
  • Implemented visual merchandising strategies for display cases showcasing available sandwich options enticingly.
  • Contributed to team meetings focused on improving operational efficiency and guest satisfaction metrics.
  • Demonstrated excellent product knowledge in order to answer customer inquiries about ingredients, nutritional information, and potential allergens.
  • Worked closely with managers in monitoring supply needs based on trends of popular items and weekly sales data.
  • Established positive relationships with regular customers, demonstrating loyalty to the brand through friendly service and attention to detail.
  • Collaborated with team members to optimize workflow, leading to reduced wait times for customers.
  • Handled catering orders effectively from start to finish, including taking requests, coordinating with kitchen staff, packaging items securely, and ensuring timely delivery or pickup by clients.
  • Provided exceptional customer service by addressing concerns or issues promptly and professionally.
  • Managed cash register operations accurately during peak hours while maintaining a friendly demeanor towards customers.
  • Assisted in the development of store-wide initiatives that aimed at increasing customer satisfaction levels, such as implementing new menu items or improving overall ambiance.
  • Assisted in inventory management tasks, tracking stock levels, and placing orders when necessary.
  • Streamlined sandwich assembly process for increased speed and accuracy, ensuring timely service for customers.
  • Conducted regular equipment checks on appliances such as ovens and refrigerators to ensure proper functionality.

Lead Sales Associate

Dollar General Store
02.2021 - 02.2022
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.

Certified Nursing Assistant

Shady Pines
01.2018 - 06.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Associate of Science - Nursing Administration

Ultimate Medical Academy
Clearwater, FL
02-2019

High School Diploma -

Morgan County High School
Madison, GA
05-2012

Skills

  • Strong customer service
  • Team leadership
  • Effective time management
  • Flexible schedule availability
  • Continuous improvement mindset
  • Inventory management expertise
  • Reliable work ethic
  • Proper sanitation practices
  • Adaptable menu creation
  • Customized condiment application
  • Expert bread slicing
  • Expert portion control
  • Advanced ingredient layering
  • Precision meat slicing
  • Listening skills
  • Team player
  • Teamwork
  • Positive attitude
  • High level of integrity
  • Sales transaction management
  • Foodservice standards
  • Food allergy awareness
  • Superior communication skills
  • Meticulous execution of tasks
  • Workstation organization
  • Sandwich artistry
  • Hospitality and accommodation
  • Food handling and sanitization
  • Sandwich preparation
  • Operations support
  • Ingredient inspection
  • POS system expertise

Accomplishments

  • Suggested actionable improvements to training policies resulting in increased employee retention.
  • Promoted from Sandwich Artist to Manager.
  • Completed an average of 200 orders per shift.

Timeline

Lead Sales Associate

Dollar General Store
02.2021 - 02.2022

Certified Nursing Assistant

Shady Pines
01.2018 - 06.2019

Master Sandwich Artist

SUBWAY®Restaurants
05.2012 - 04.2025

Associate of Science - Nursing Administration

Ultimate Medical Academy

High School Diploma -

Morgan County High School
Angela Speer