Angela Turner
Centerville
Summary
Accomplished Property Manager with a proven track record at Coldwell Banker Access Realty, enhancing tenant satisfaction and streamlining operations. Expert in contract negotiation and maintenance coordination, coupled with exceptional communication skills. Skilled in leveraging property management software for efficient administration.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Coldwell Banker Access Realty
01.2020 - 12.2024
- Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
- Negotiated vendor contracts to reduce operational costs while maintaining quality services.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Property Management Assistant
Coldwell Banker SSK Realtors
02.2014 - 12.2019
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Promptly responded to tenant complaints and concerns for over 300 properties.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
Education
License -
Williams Academy of Real Estate
01-2005
Certificate of Technical Studies -
Middle Ga Technical College
06-1996
High School Diploma -
Northside High School
01-1993
Skills
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Administrative support
- Property management expertise
- Marketing and advertising
- Maintenance coordination
- Contract negotiation
- Software utilization
- Skilled multi-tasker
- Data entry
- Critical thinking
Certification
Certified Property Management Specialist
Timeline
Property Manager
Coldwell Banker Access Realty
01.2020 - 12.2024
Property Management Assistant
Coldwell Banker SSK Realtors
02.2014 - 12.2019
License -
Williams Academy of Real Estate
Certificate of Technical Studies -
Middle Ga Technical College
High School Diploma -
Northside High School
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