Angela Yeoman
Yatesville
Summary
Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
10
10
years of professional experience
Work History
Shift Key Holder
Dollar General
Yatesville
03.2025 - Current
- Opened and closed store, ensuring security and compliance procedures were followed.
- Managed cash register operations, handling transactions and maintaining accurate cash counts.
- Assisted customers with product inquiries, providing friendly and knowledgeable service.
- Stocked shelves and organized merchandise to create an appealing shopping environment.
- Opened and closed the store according to company standards.
- Trained new employees on store policies, procedures, and customer service standards.
- Assigned tasks and delegated responsibilities among team members based on individual strengths.
- Stocked shelves with merchandise in accordance with company guidelines.
- Provided friendly customer service to guests and answered any questions they had about products or services.
- Supervised bank deposits and security procedures to support store opening and closing.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Ensured daily store operations ran smoothly and efficiently.
- Maintained cleanliness of sales floor and storage areas to meet company standards.
- Trained new employees on proper use of equipment, cash handling techniques, customer service protocols.
- Resolved customer complaints in a professional manner.
Catering Staff Member
Beyond Expectations
Forsyth
07.2023 - Current
- Assisted in setup and breakdown of catering events and dining areas.
- Provided excellent customer service to guests during events and functions.
- Collaborated with team members to ensure smooth event operations.
- Prepared and served food and beverages according to safety standards.
- Maintained cleanliness and organization of catering supplies and equipment.
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Assisted with loading, unloading delivery trucks before, after events as needed.
- Followed safety protocols when handling hot foods or hazardous materials such as cleaning products or sharp objects.
- Responsible for breaking down banquet tables and chairs after events were completed per instructions from catering manager.
- Set up banquet tables and chairs in accordance with event specifications.
- Stocked beverage stations prior to each meal service period with appropriate supplies such as cups, napkins, utensils, condiments.
- Maintained cleanliness of buffet area before, during, and after each meal service period.
- Prepared food for events, following recipes and instructions from the catering manager.
- Maintained knowledge of menu items available so that guests could be informed about what was being served.
- Organized leftover food into containers for safe disposal per health department regulations.
- Performed general cleaning tasks around the event space including wiping down surfaces and sweeping floors when necessary.
- Cleaned dishes used during meal service periods and returned them to their proper storage locations afterwards.
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Controlled inventory of supplies used during events such as linens, china plates, bowls, glasses, utensils, making sure none went missing or unaccounted for at end of night.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Reviewed number of utensils available to rectify potential mistakes in place setting.
- Assisted caterers with food distribution by organizing food products and plating items.
- Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
- Prepared and arranged buffet tables, including food presentation and decor elements.
- Monitored food temperature during events to ensure food safety.
- Maintained cleanliness and organization in the kitchen and event areas during and after events.
Cashier/Floor Associate
Ace Hardware
Barnesville
08.2024 - 03.2025
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout areas for optimal service.
Assistant Manager
Custom Metal Recycling
Forsyth
09.2015 - 07.2021
- Managed daily operations to ensure efficient workflow and productivity.
- Coordinated staff schedules to optimize resource allocation and coverage.
- Trained new employees on safety procedures and operational protocols.
- Provided support in resolving customer inquiries related to metal recycling services.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management to streamline operational procedures for better efficiency.
- Conducted regular equipment inspections to ensure optimal performance and safety compliance.
- Assisted in developing recycling strategies to enhance material recovery processes.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
Education
Griffin High
Griffin, GASkills
- Cash handling
- Store operations
- Employee training
- Customer service
- Catering support
- Opening and closing coordination
- Bank deposits
- Alarm systems
- Front end operations
- Cash drawer reconciliation
- Customer engagement
- Vendor relations
- Drawer counting
- Cash handling accuracy
- Store recovery processes
- Cash handling proficiency
- Transaction processing
- Team collaboration
- Shift supervision
- Effective communication
Timeline
Shift Key Holder
Dollar General
03.2025 - Current
Cashier/Floor Associate
Ace Hardware
08.2024 - 03.2025
Catering Staff Member
Beyond Expectations
07.2023 - Current
Assistant Manager
Custom Metal Recycling
09.2015 - 07.2021
Griffin High