ANGELA E ALSTON
Dacula
Summary
Resourceful Telecommunications Supervisor recognized for high productivity and efficient task completion. Possess specialized skills in network management, technical troubleshooting, and regulatory compliance. Excel in leadership, communication, and problem-solving, ensuring smooth operations and team collaboration. Ready to leverage abilities to contribute to organizational success.
Overview
10
10
years of professional experience
2022
2022
years of post-secondary education
Work History
Call Center Telecommunications Supervisor
Amerimed EMS
Buford
06.2023 - Current
- Managed high call volume with composure during peak demand periods.
- Handled sensitive customer data discreetly, complying with confidentiality protocols.
- Directed calls to the most qualified personnel or departments for effective routing.
- Implemented workflow improvements within telecommunications department for greater efficiency.
- Collaborated with team members to sustain high-quality service standards, improving client retention.
- Resolved technical issues in a timely manner, enhancing customer satisfaction ratings.
- Assisted over 40 customers daily by addressing inquiries and facilitating transfers.
- Maintained comprehensive understanding of emergency call procedures for effective action.
- Supervised telecommunications operations for emergency medical services.
- Coordinated communication protocols among staff and emergency responders.
- Managed equipment maintenance and troubleshooting for telecommunications systems.
- Trained new team members on operational procedures and equipment use.
- Collaborated with management to enhance service delivery processes.
- Ensured compliance with industry standards while managing telecom operations.
Service Agent/Front Desk
DHL Express
08.2020 - 10.2022
- Directed daily operations of location, focusing on performance and customer experience.
- Processed at least 40 shipments per day while ensuring compliance with regulations.
- Entered critical data into various systems for streamlined operations.
- Provided exceptional service by greeting customers and addressing queries effectively.
- Processed credit card payments with attention to detail to ensure accuracy.
- Answered customer calls promptly, resolving issues or directing them to appropriate personnel.
- Conducted daily account reconciliations and prepared reports for management review.
- Exhibited adaptability by quickly learning new technologies and procedures for improved outcomes.
Front Lobby Security Officer
G4S Secure Solutions
05.2017 - 08.2020
- Greeted and welcomed guests to ensure a positive first impression.
- Secured premises and personnel through vigilant patrolling and monitoring of surveillance equipment.
- Inspected buildings, equipment, and access points to authorize entry and maintain safety standards.
- Completed detailed reports documenting observations, incidents, and surveillance activities.
- Addressed guest inquiries and resolved complaints effectively.
- Ensured all gates remained secure to prevent unauthorized access.
- Directed vehicles and confirmed parking arrangements for smooth operations.
- Checked identification for visitors and contractors during sign-in process.
Security Officer Supervisor
Madison Security
03.2016 - 05.2017
- Assigned officers to various posts to ensure optimal security coverage.
- Wrote detailed incident reports on property damage, theft, and unauthorized presence.
- Interacted with property management to address security-related matters.
- Greeted guests professionally to foster a welcoming and safe environment.
- Conducted regular patrols of key areas to identify and mitigate security risks.
- Reviewed surveillance feeds, alerting appropriate personnel to discrepancies.
- Monitored performance of security staff, providing constructive feedback for improvement.
- Responded swiftly during emergencies to minimize potential damage and injury.
Education
BBA - Hospitality Management
Monroe College
The Bronx, NYAssociate of Applied Science - Medical Administration
Monroe College
The Bronx, NYSkills
- Typing proficiency: 45 wpm
- Conflict management techniques
- Customer issue resolution
- Proficient in Microsoft Office
- Exceptional customer service
- Task prioritization skills
- Reception operations
- Effective communication
Timeline
Call Center Telecommunications Supervisor
Amerimed EMS
06.2023 - Current
Service Agent/Front Desk
DHL Express
08.2020 - 10.2022
Front Lobby Security Officer
G4S Secure Solutions
05.2017 - 08.2020
Security Officer Supervisor
Madison Security
03.2016 - 05.2017
BBA - Hospitality Management
Monroe College
Associate of Applied Science - Medical Administration
Monroe College