Angela S Hill
Atlanta
Summary
Detail-oriented Patient Services Coordinator with a proven track record in managing patient appointments, verifying insurance, and processing payments. Known for effective time management and adherence to HIPAA regulations, contributing to a seamless patient experience and operational efficiency.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Emory University Hospital Midtown
Atlanta
06.2025 - Current
- Coordinated insurance authorizations, collected co-payments, and resolved discrepancies to ensure streamlined patient billing.
- Coordinated the release of medical records to third parties upon request.
- Managed patient scheduling and appointment coordination to optimize clinic flow and enhance patient access.
- Assisted patients with registration and insurance verification to facilitate smooth onboarding and service access.
- Answered telephone calls to schedule appointments and answer patient questions.
Patient Service Representative
North side Hospital Atlanta
Sandy Springs
07.2024 - 04.2025
- Educated patients on services and insurance options to facilitate informed decisions.
- Resolved patient inquiries and complaints promptly to enhance satisfaction and trust.
- Entered patient demographic data into electronic health record system to ensure accurate records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
Payment Poster
North side Hospital Atlanta
Sandy Springs
02.2020 - 06.2024
- Posted payments into hospital billing system, ensuring accuracy and compliance with financial protocols.
- Investigated denied claims to ensure timely resolution.
- Maintained organized records of payment transactions.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Reviewed denials from payers and communicated actionable insights with billing staff to facilitate resolution.
- Reviewed over payments and processed refunds to patients and insurance companies, maintaining accurate financial records.
Patient Account Representative
North Side Hospital
Sandy Springs
09.2018 - 02.2020
- Managed patient accounts and ensured accurate billing processes.
- Executed collection activities on delinquent accounts while ensuring compliance with HIPAA guidelines and maintaining patient trust.
- Addressed patient account inquiries and explained payment options to enhance understanding and satisfaction.
- Guided patients in comprehending financial responsibilities and available options to promote informed decision-making.
- Coordinated with healthcare providers to resolve account discrepancies.
- Provided customer service to patients regarding billing inquiries and account information.
Education
Graduate Certificate - Medical Administration
Kennesaw Continuing Education
Kennesaw, GA05-2004
High School Diploma -
West End
Birmingham, AL05-1993
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Patient check-in
- Payment processing
- Billing processes
- Appointment reminders
- HIPAA compliance
- Healthcare systems
- EMR
- EPIC Systems
- Revenue Cycle
- Availity
- GAMMIS
- Commercial payor portal
- Time management
- Customer service
- Commercial payor portal
Timeline
Patient Services Coordinator
Emory University Hospital Midtown
06.2025 - Current
Patient Service Representative
North side Hospital Atlanta
07.2024 - 04.2025
Payment Poster
North side Hospital Atlanta
02.2020 - 06.2024
Patient Account Representative
North Side Hospital
09.2018 - 02.2020
Graduate Certificate - Medical Administration
Kennesaw Continuing Education
High School Diploma -
West End