Angelia Armstrong
Carrollton
Summary
My name is Angelia and I have experience in administrative, clinical, and healthcare. I am a great candidate for positions that require detailed, professional, intellectual, continuous learning that will benefit the company with acquired skills and experience.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patent Service Specialist
Vanderbilt Medical Center
Carrollton
01.2022 - Current
- Managed patient check-in and registration processes at a leading medical center.
- Coordinated appointment scheduling for diverse medical services and specialties.
- Assisted patients with insurance verifications and financial inquiries efficiently.
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Maintained accurate electronic health records for patient visits and interactions.
- Provided exceptional customer service in high-pressure healthcare environments daily.
- Collaborated with multidisciplinary teams to streamline patient flow and operations.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Ensured all required documentation was completed accurately before submitting claims.
- Processed payments from patients, including cash, check, or credit card transactions.
- Scheduled appointments and managed patient records using electronic health record software.
- Educated patients on available payment plans and financial assistance options.
- Maintained knowledge of current insurance requirements for billing purposes.
- Provided general customer service support by answering questions about services provided by the practice.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Identified trends in denials or rejections of claims and worked to resolve them quickly.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Obtained informed consent and payment documentation from patients and filed in system.
- Explained policies, procedures and services to patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Administrative Assistant
Legacy Senior Health
Nashville
11.2019 - Current
- Managed schedules for senior health staff and coordinated appointments with clients.
- Maintained accurate records of patient information and updated health documentation regularly.
- Assisted in organizing community outreach programs and health awareness events.
- Collaborated with healthcare professionals to streamline administrative workflows effectively.
- Developed training materials for new administrative staff and facilitated onboarding sessions.
- Organized office supplies, ensuring availability for daily operations at Legacy Senior Health.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided daily care and support for residents' personal needs.
- Maintained cleanliness and safety of living areas and common spaces.
- Coordinated recreational activities to enhance residents' engagement and well-being.
- Administered medications following established guidelines and protocols.
- Monitored residents' health and reported changes to medical staff promptly.
- Collaborated with families to discuss care plans and address concerns effectively.
- Trained new staff on caregiving techniques and operational procedures efficiently.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Provided assistance to disabled persons in accordance with their individual needs.
- Developed strong working relationships with tenants through courteous customer service practices.
- Organized storage areas in order to maximize space efficiency.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
Team Leader
Nashville Rescue Mission
Nashville
07.2018 - 12.2020
- Supervised daily operations and activities of team members at Nashville Rescue Mission.
- Coordinated volunteer efforts to maximize service delivery and community engagement.
- Assisted in training new staff on organizational policies and procedures.
- Implemented strategies for improving workflow efficiency among team members.
- Monitored inventory levels and coordinated supply orders for essential resources.
- Fostered a supportive environment to encourage collaboration and teamwork.
- Addressed customer inquiries and resolved issues in a timely manner.
- Trained and mentored staff on customer service standards and procedures.
- Monitored inventory levels and coordinated restocking efforts efficiently.
- Implemented operational improvements to enhance workflow and service delivery.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Maintained inventory levels by ordering supplies as needed.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
Education
Associate of Science - Office Administrator
Northeast Mississippi Community College
Booneville, MS 08.2000 - 03.2003
Certification
- I have completed a professional revenue, insurance, Hippa Compliance course through Vanderbilt Medical Center.
References
References available upon request.
Timeline
Patent Service Specialist
Vanderbilt Medical Center
01.2022 - Current
Administrative Assistant
Legacy Senior Health
11.2019 - Current
Team Leader
Nashville Rescue Mission
07.2018 - 12.2020
Associate of Science - Office Administrator
Northeast Mississippi Community College
08.2000 - 03.2003