ANGELIA P. TUCKER
Stone Mountain
Summary
Detail-oriented and compassionate counseling professional with 20+ years of experience in crisis intervention. Skilled in de-escalating high-stress situations, conducting risk assessments, and providing brief crisis counseling to children, adults, and veterans. Known for clear, calm communication, meticulous documentation, Solution-Focused approach, and maintaining professionalism while supporting individuals in intense emotional distress, I am seeking a remote Crisis Counselor role with Protocol to provide crisis intervention, emotional support, and safety planning with care and empathy.
Overview
30
30
years of professional experience
Work History
Director, Counseling Department
Bethesda Cathedral
Decatur
07.2005 - Current
- Provide individual and family counseling, including crisis counseling and grief support.
- Conduct risk assessments and intervene in crises, de-escalation, involving alcoholism, domestic violence, sexual abuse, infidelity, and other acute family and relational issues, ensuring safety and appropriate referrals.
- Deliver calm, compassionate emotional support to individuals in distress, while maintaining professional boundaries and confidentiality.
- Collaborations with community resources and referrals.
- Serve as a neutral, steady presence in conflict resolution, career counseling, and anger management, helping individuals calmly explore options and next steps.
- Maintain organized, accurate documentation of counseling contacts, referrals, and outcomes, in accordance with ethical and privacy standards.
- Develop and lead workshops on emotional wellness.
Intervention Specialist / Counselor
Gwinnett County Public Schools
Lawrenceville
08.2003 - 06.2005
- Provided preventive and intervention crisis counseling for students experiencing emotional, behavioral, and academic challenges.
- Conducted assessments to identify risk factors (trauma, family stress, bullying, self-esteem issues) and collaborated with teachers, administrators, and families on intervention plans.
- Facilitated weekly classroom meetings, small groups, and individual sessions to promote emotional regulation, social skills, and conflict resolution.
- Established and coordinated a student achievement club for at-risk girls and a teacher/student mentoring program, improving student engagement and school connectedness.
- Served as a calm, reliable emotional support for students in distress, helping them de-escalate intense emotions and navigate difficult situations.
- Documented student progress and interventions thoroughly and maintained confidential records in alignment with school and district policies.
Counselor/ Case Manager
Georgia Department of Community Health (Genesis Quality Care Services, Inc.)
Atlanta
09.1995 - 07.2003
- Functioned as the primary point of contact for service coordination, monitoring, and referrals for disabled clients and their families.
- Conducted in-person and phone interviews to evaluate needs, complete assessments, and collaboratively develop care plans supporting independence and quality of life.
- Coordinated with community resources and referrals.
- Used analytical thinking and attention to detail to prioritize urgent needs, resolve issues quickly, and advocate for appropriate services.
- Maintained complete and accurate documentation of case activities, services, and progress notes, adhering to HIPAA compliance and client confidentiality.
- Available 24/7 to manage crisis situations with service providers and clients.
Education
ED.S. Counseling Degree - School Counseling
Argosy University
Sarasota, FL01.2005
Master of Divinity - Pastoral Care & Counseling
ITC Interdenominational Theological Center
Atlanta, GA01.1990
Bachelor of Arts - English Literature
Morris Brown College
Atlanta, GA01.1977
Skills
- Empathetic and compassionate
- Crisis intervention and de-escalation
- Professional, dependable, and functions well under pressure
- Effectively handle highly sensitive issues, HIPAA, and client privacy
- Clear and concise communication skills
- Mediation & problem-solving
- Analytical and critical thinker
- Multitasking, active listening, and collaboration
Certifications-Training
- Peace Officer Standards Training - Chaplain Certification , Georgia - 01/01/08
- Chaplain Candidate Officer Training Program-United States Navy, California - 01/01/89
Timeline
Director, Counseling Department
Bethesda Cathedral
07.2005 - Current
Intervention Specialist / Counselor
Gwinnett County Public Schools
08.2003 - 06.2005
Counselor/ Case Manager
Georgia Department of Community Health (Genesis Quality Care Services, Inc.)
09.1995 - 07.2003
ED.S. Counseling Degree - School Counseling
Argosy University
Master of Divinity - Pastoral Care & Counseling
ITC Interdenominational Theological Center
Bachelor of Arts - English Literature
Morris Brown College