Angelic Henderson
Jonesboro
Summary
Operations manager with extensive experience in customer service and team leadership. Demonstrated ability in problem-solving and financial management, resulting in improved client satisfaction and operational efficiency. Proven track record of driving results through effective team collaboration and strategic planning.
Overview
1
1
Language
1
1
Certification
27
27
years of professional experience
Work History
Owner
A-Helping Hand Courier Services LLC
Jonesboro
07.2026 - Current
- Implemented marketing strategies to promote services and attract new customers.
- Developed customer service protocols to enhance client satisfaction and engagement.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained accurate financial records and managed budgeting for business expenses.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Ensured compliance with health and safety regulations in all operational practices.
- Negotiated contracts with clients for products or services rendered by the company.
- Set pricing structures according to market analytics and emerging trends.
- Managed daily courier operations and ensured timely deliveries.
- Worked well with dispatchers to communicate route and schedule changes.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Performed thorough vehicle inspections before and after trips before and after every trip and performed minor repairs to keep truck functional.
Office Manager
Free At Last Bail Bonds
Jonesboro
04.2018 - Current
- Managed office operations and administrative functions for a bail bond agency.
- Supervised staff members, organized schedules and delegated tasks.
- Trained new staff on office policies and software systems used in operations.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Facilitated conflict resolution between clients and staff to ensure positive interactions.
- Communicated with clients to explain bail processes and requirements clearly.
- Evaluated client applications for bail bonds and assessed risk factors.
- Coordinated with law enforcement agencies to locate defendants and verify information.
- Monitored the activities of defendants released on bond to ensure compliance with court orders.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Store Manager
Dollar Tree Stores
Atlanta
09.1999 - 06.2017
- Managed daily store operations and ensured compliance with company policies.
- Implemented loss prevention strategies to minimize shrinkage throughout the store.
- Oversaw inventory management and organized merchandise displays effectively.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Fostered a positive shopping environment through effective visual merchandising techniques.
- Recruited, trained and supervised new employees.
- Conducted regular staff meetings to communicate goals and updates clearly.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Fulton High Scool
800 Hutchins Rd05-1986
Skills
- Operational management
- Logistics coordination
- Contract management
- Regulatory compliance
- Financial analysis
- Brand promotion
- Customer satisfaction
Certification
- Blood Bourne Pathogens Certification
- Hippa Privacy Training
- Hazcom Certificate
Languages
English
Professional
Timeline
Owner
A-Helping Hand Courier Services LLC
07.2026 - Current
Office Manager
Free At Last Bail Bonds
04.2018 - Current
Store Manager
Dollar Tree Stores
09.1999 - 06.2017
High School Diploma -
Fulton High Scool