Angelica Almonte
Oakwood
Summary
Seeking a front desk/ secretary position in a leading company with opportunities for future advancement. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish and English with solution-oriented approach. Highly organized with exemplary multitasking, time management and customer service skills. Responsible individual willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Office Assistant /Medical Scheduler
Perimeter North Medical Associates For Northside
07.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Responded to inquiries from callers seeking information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Reviewed and updated customer information in database for accuracy.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Coordinated patient scheduling, check-in, check-out and payment.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Answered phone calls and messages for two-physician medical practice, scheduling appointments, and handling patient inquiries.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared paperwork needed for next flowing business day.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Verified all patient demographic information when registering for services.
- Updated patient records with accurate, current insurance policy information.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Receptionist
Smile Doctors
03.2022 - 08.2022
- Greeted visitors to provide information and direct to appropriate personnel.
- Assisted staff and executives with special projects.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Greeted visitors and verified reasons for visit and appointment information.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Drafted guest invoices and posted charges to individual accounts.
Front Desk Receptionist
Kwon Pediatric Dentistry
01.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Documented novel coronavirus screening assessments
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions
- Oversaw in-person and curbside patient registration and processing
- Identified and addressed safety concerns related to patients and service providers
- Maintained cleanliness and organization of front desk area
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered guest questions and referred to local points of interest.
Waitress Trainer
Hooters
12.2017 - 12.2019
- Communicate daily with customers with great customer service
- Sales generation, including to-go sales and merchandise
- Performing assigned tasks
- Responsible for food and beverages products to be served to guests
- Responsible with cash handling
- Provided a clean and organized working environment, including restrooms and entrance of restaurant area
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items
- Noted special patron requests and followed up with kitchen to confirm delivery
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Used slow periods to restock supplies, ice, trays and delivery bags
- Kept register accurate through correct billing, payment processing and cash management practices
- Bussed and reset tables to keep dining room and work areas clean.
Front Desk Receptionist
Office Depot Warehouse
11.2016 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Used internal software to process reservations, check-ins and check- outs
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Monitored office supplies by checking inventory and placing orders
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Lead Pre-K Teacher/Front Office Coordinator
Discovery Point Daycare
09.2013 - 10.2016
- Communicate daily with parents and guardians regarding their child’s performance
- Maintain a safe play environment
- Perform general teacher duties as required
- Provide clean and organized learning environment
- Identify signs of emotional or developmental problems in children
- Perform general personnel functions, such as supervision, training, and scheduling
- Manage daily schedule
- Plan and execute lesson plans
- Discipline children and recommend or initiate other measures to control behavior
- Regulate children’s rest periods
- Perform general administrative tasks such as taking attendance and editing internal paperwork
- Used proper sanitizing techniques for toys, surfaces and equipment
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors
- Kept classroom and feeding areas clean, neat and safe
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Scarlett
08.2012 - 09.2013
- Formulate pricing policies on merchandise according to profitability requirements
- Monitor sales staff performance to ensure that goals are met
- Listen to and resolve customer complaints in a timely manner
- Inventory stock and reorder as needed
- Examine products purchased for resale and determine product condition
- Examine merchandise to ensure correct pricing and display
- Maintain clean store
- Provide excellent customer service
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Loaded and unloaded merchandise using ladder and pallet jack
- Helped customers locate products and checked store system for merchandise at other sites
- Processed product returns and assisted customers with other selections
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Collected and authorized payments of guests
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Faith Academy
Suwanee, GA05.2017
Skills
- Proficient in computer and it skills
- Good telephone skills
- Sensitivity while working with patients
- Fast and eager learner
- Teacher and Administrator Collaboration
- Organizational and Planning Skills
- Classroom Rules Establishment
- Creating a Safe Learning Environment
- Facilitating Online Learning
- Social Skills Development
- Communicating with Parents and Teachers
- Safety Monitoring and Management
- Progress Tracking and Reporting
- Needs Identification and Assessment
- Multitasking and Prioritization
- Documentation and Reporting
- Positive Attitude and Energetic
- Multi-Line Phone Systems
- Microsoft Office Suite
- Attention to Detail
- Computer Proficiency
- FileMaker Pro
- Lobby Maintenance
- Office Supply Management
- Call Answering and Routing
- Appointment Scheduling
- Customer Service
- Microsoft Office
- Scheduling and Calendar Management
- Data Entry and Database Software
- Cash Transactions
- Appointment Confirmation
- Fluent in Spanish
- Oral and Writing Communication
- Issue Handling
- Administrative Skills
- Package and Mail Receipt
- Team Collaboration
Additional Information
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with all new clients and typically exceeded sales goals by making sure new or existing clients or patients were being seen and taken care of.
- Volunteer at Sugar Hill Elementary (2013-2017)
Reference
- Erin Widmer:
Teacher and Volunteer (2013-2017) Sugar Hill Elementary, Gainsville GA 30507(404) 444-2209erin.widmer@hallco.org
- Narmelly Urena:
Former Co-Worker (2015-2017) Discovery Point, Buford/Dacula, GA(678) 791-2653narmellyurena@gmail.com
- Danny Collado:
Former Supervisor (2017-2018) Office Depot Warehouse, Buford GA(678) 791-6261dcollado31@yahoo.com
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant /Medical Scheduler
Perimeter North Medical Associates For Northside
07.2023 - Current
Front Desk Receptionist
Smile Doctors
03.2022 - 08.2022
Front Desk Receptionist
Kwon Pediatric Dentistry
01.2019 - 05.2019
Waitress Trainer
Hooters
12.2017 - 12.2019
Front Desk Receptionist
Office Depot Warehouse
11.2016 - 10.2017
Lead Pre-K Teacher/Front Office Coordinator
Discovery Point Daycare
09.2013 - 10.2016
Sales Associate
Scarlett
08.2012 - 09.2013
High School Diploma -
Faith Academy
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