Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Gaines

Powder Springs

Summary

Experienced in efficiently managing administrative tasks such as call screening, calendar management, meeting planning, travel arrangements, document composition, and office organization. Known for maintaining the highest level of confidentiality and demonstrating tact and diplomacy when handling sensitive issues while interacting professionally with staff at all levels. Proficient in Microsoft Office and quick to learn and adapt to new technology. Strong background as an Operations Manager with a thorough understanding of driving business success. Poised professional with exceptional communication, organizational, and leadership skills. Motivated and seasoned in leading teams of talented employees.

Overview

9
9
years of professional experience

Work History

Front Office Coordinator

Oral Surgery and Dental Implants LLC
09.2022 - Current
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
  • Collect patient and client documents and information upon referral.

Operations Manager

Aspen Dental
01.2020 - 09.2022
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Planned operations and activities, and led projects.
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
  • Performed quality control and monitored production efforts.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Established strong relationships with vendors, negotiating favorable pricing terms without compromising on quality or service levels.
  • Recruited and trained Number new employees in Year.

Disability Case Manager

Lincoln Financial Group
04.2016 - 05.2019
  • Oversaw successful transitions from short-term disability claims to long-term ones when necessary, ensuring continuity of care for clients facing extended periods out of work due to disabilities.
  • Negotiated with insurance companies on behalf of clients to secure appropriate benefits and coverage for their cases.
  • Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
  • Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies.
  • Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction.
  • Enhanced interdepartmental collaboration by facilitating open communication channels between various teams involved in disability case management processes.

Education

Child Psychologist -

Penn Foster College
Scottsdale, AZ

Skills

  • Windows
  • Mac OS X
  • IOS
  • Android
  • Customer Focus
  • Complaint Handling & Resolution
  • Sales
  • Data Entry
  • Building Rapport
  • Management
  • Teambuilding & Training
  • Interpersonal Communication
  • Order Fulfillment

Timeline

Front Office Coordinator

Oral Surgery and Dental Implants LLC
09.2022 - Current

Operations Manager

Aspen Dental
01.2020 - 09.2022

Disability Case Manager

Lincoln Financial Group
04.2016 - 05.2019

Child Psychologist -

Penn Foster College
Angelica Gaines