Angelica Jaimes
Athens
Summary
Dependable, enthusiastic, and positive person providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management. Strong communication and team work skills eager to improve and strive in a new work field while taking my expertise to the next level.
Overview
6
6
years of professional experience
Work History
Clerk and Cook
QuikTrip
09.2022 - Current
- Provided excellent customer service
- Traveled when needed to help assist other stores in need
- Handled and dealt with cash and electronic currency
- Kept and upheld a clean work space and environment for staff and customers
- Assessed merchandise needs for inventory management.
- Consistently restocked low merchandise following an alignment
- Prepared food and orders when required in the kitchen
- Maintaining customer satisfaction
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
Server
LA PARRILLA MEXICAN RESTAURANT
05.2020 - 01.2024
- Prepared and served food items to customers in a timely manner
- Maintained high levels of customer satisfaction through attentive service
- Handled cash transactions and processed electronic payments
- Managed customer inquiries and resolved issues effectively
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Server
Carrabbas
04.2019 - 01.2020
- Handled cash and electronic currency transactions
- Maintained a clean work environment
- Maintained customer satisfaction to a high level
- Brought out food in a timely manner
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Communicated effectively with team members and customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Server
El Real
06.2019 - 12.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma - Diploma
Snodon Prepatory
Bethlehem, GA05.2014
Skills
- Communication skills
- Time management
- Merchandising
- Problem Resolution
- Customer service leadership
- Customer service background
- Team member support
- Food inspection
- Positive and professional
- Multitasking and organization
- Task prioritization
- Hospitality service expertise
- Customer satisfaction
- Relationship building
Timeline
Clerk and Cook
QuikTrip
09.2022 - Current
Server
LA PARRILLA MEXICAN RESTAURANT
05.2020 - 01.2024
Server
El Real
06.2019 - 12.2019
Server
Carrabbas
04.2019 - 01.2020
High School Diploma - Diploma
Snodon Prepatory
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