Angelica Kimbrough
Albany
Summary
To use my managerial, problem-solving, and communication skills in a human resources position that offers exposure to benefits administration and employee on-boarding. To use my diverse skills and abilities in an administrative capacity. The opportunity to join a growing organization that has need for a career seeking candidate.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Line Worker
Tyson Foods
Camilla
01.2022 - 03.2022
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Used established assembly instructions to complete jobs.
Production Line Worker
Sanderson Farms Processing Plant
Moultrie
04.2021 - 08.2021
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Sorted finished products into piles depending on quality statuses.
Lead Production Worker
Tyson Foods
Camilla
02.2019 - 04.2021
- Reported problems or concerns with quality, processes, equipment, materials and labor to supervisor.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Checked finished products to ensure quality and that industry standards were met before use.
- Checked machinery operation visually, addressed issues by performing minor maintenance and escalated serious problems to management or maintenance personnel.
Customer Service Representative
Teleperformance
Albany
04.2016 - 12.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
After-School Care Provider
Host after school program
Tampa
08.2011 - 04.2012
- Assist children after school with homework and play games with them.
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children.
- Communicated with parents about daily activities and any concerning behaviors.
Cashier/Sales Associate
Winn Dixie
Albany
10.2009 - 04.2010
- Assisting customers with their purchases.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Followed company safety regulations to maintain safe work environment.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Processed customer purchases and returns via cash and credit card.
- Worked closely with front-end staff to assist customers.
- Counted cash at end of shift and prepared bank deposits.
Education
Associate of Applied Science - Business Administration And Management
Albany Technical College
12.2015
Some College (No Degree) -
Albany State University
Albany, GAHigh School Diploma -
Dougherty High School Albany
05.2011
Skills
- 1 year)
- Customer Care
- CSR
- Customer Support
- Call Center
- Additional Information
- SKILLS
- Great working in an office
- Great customer service experience
- Great with working with kids
- Excellent communication and typing skills
- Time management
- Computer skills (3years)
- Microsoft office skills (2years)
- Product packaging
Certification
CUSTOMER SERVICE (2 years)
RECEPTIONIST (Less than 1 year)
RETAIL SALES (Less than 1 year)
MICROSOFT OFFICE (Less than 1 year)
MS OFFICE (Less than
Additional Information
- To transfer the great expertise and academic skills gained , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Production Line Worker
Tyson Foods
01.2022 - 03.2022
Production Line Worker
Sanderson Farms Processing Plant
04.2021 - 08.2021
Lead Production Worker
Tyson Foods
02.2019 - 04.2021
Customer Service Representative
Teleperformance
04.2016 - 12.2018
After-School Care Provider
Host after school program
08.2011 - 04.2012
Cashier/Sales Associate
Winn Dixie
10.2009 - 04.2010
Associate of Applied Science - Business Administration And Management
Albany Technical College
Some College (No Degree) -
Albany State University
High School Diploma -
Dougherty High School Albany