Angelika Mae Oyardo
Leesburg
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Adept at enhancing patient care quality, I leveraged critical thinking and teamwork at Phoebe Putney Memorial Hospital to exceed clinical standards. Expert in clinical judgment and patient advocacy, my contributions led to significant improvements in patient satisfaction and care coordination. Skilled in ACLS and proficient in Microsoft software, I embody a blend of technical expertise and compassionate care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse, Medical-Surgical Unit
Phoebe Putney Memorial Hospital
07.2022 - Current
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Administered medications and treatment to patients and monitored responses.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
HEDIS Review Nurse
Cognizant Technologies Solutions
01.2022 - 04.2022
- Contributed to the development of training materials for new HEDIS reviewers, promoting a consistent approach to data collection.
- Improved HEDIS performance by conducting thorough medical record reviews and data extraction.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during the review process.
- Supported continuous quality improvement initiatives by analyzing trends and patterns in HEDIS measures.
- Utilized advanced analytical skills to identify and resolve discrepancies in reported HEDIS measure results.
- Prepared comprehensive reports on HEDIS findings for presentation to senior leadership, highlighting key areas of improvement and recommending action steps for future success.
- Demonstrated flexibility in adapting to changes in project scope or requirements, maintaining high standards of performance and accuracy at all times.
- Evaluated effectiveness of interventions implemented based on HEDIS findings, driving continuous quality improvement efforts.
- Participated in cross-functional team meetings, sharing insights from HEDIS reviews to inform organizational decisionmaking.
Telephone Triage Registered Nurse
EXL
09.2021 - 12.2021
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Registered Nurse
Dr. Sulaiman Al Habib Medical Group
05.2019 - 05.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse, Medical-Surgical Unit
Ago Medical Hospital
10.2017 - 03.2019
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Bachelor of Science - Nursing
Bicol University
Legazpi City, Philippines07.2017
Skills
- Clinical judgment
- Critical Thinking
- Direct Patient Care
- Patient and family advocacy
- Accurate Documentation
- Advanced Cardiovascular Life Support (ACLS)
- Cardiac monitors
- Strong Clinical Judgment
- CPR/AED
- HIPAA knowledge
- Data collection techniques
- Medical record review
- Patient Care Coordination
- Audit preparation
- Clinical Quality Measures
- HEDIS Compliance
- Multitasking Abilities
- Quality Improvement
- Clinical assessment
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Team Collaboration
- Microsoft Office
- Computer Troubleshooting
Certification
- Registered Nurse
State of Georgia
License No. RN311514
- Registered Nurse
State of Illinois
License No. 041479483
Timeline
Registered Nurse, Medical-Surgical Unit
Phoebe Putney Memorial Hospital
07.2022 - Current
HEDIS Review Nurse
Cognizant Technologies Solutions
01.2022 - 04.2022
Telephone Triage Registered Nurse
EXL
09.2021 - 12.2021
Registered Nurse
Dr. Sulaiman Al Habib Medical Group
05.2019 - 05.2021
Registered Nurse, Medical-Surgical Unit
Ago Medical Hospital
10.2017 - 03.2019
Bachelor of Science - Nursing
Bicol University
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