Angelina Brandy Kelly
Danielsville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
Athens Obstetrics and Gynecology
02.2021 - Current
- Coordinated patient scheduling to optimize clinic flow and minimize wait times.
- Managed electronic health records ensuring accuracy and compliance with HIPAA regulations.
- Facilitated communication between patients and healthcare providers to address inquiries efficiently.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Provided exceptional customer support for medical inquiries and appointment scheduling.
Lead Teacher
Piedmont Athens Regional Child Development Center
01.2018 - 10.2019
- Created and executed lesson plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored schedules to maintain sleeping, eating and playtime for infants.
- Developed and implemented engaging lesson plans aligned with developmental milestones.
- Fostered positive relationships with families to support children's learning and development.
- Collaborated with staff to create a safe, nurturing environment promoting social-emotional growth.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Assistant Teacher
Miracle Years of Learning
02.2016 - 05.2017
- Assisted teacher in developing lesson plans to meet educational goals for children.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Managed classroom environments, ensuring safety and adherence to health regulations for children's well-being.
- Facilitated daily communication with parents regarding child progress and behavior enhancements.
- Collaborated with lead teacher to assess individual learning needs and adapt activities accordingly.
- Implemented engaging lesson plans to promote cognitive and social development in children.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
- Provided individualized support to students with diverse needs, ensuring their academic and social success within the classroom.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
Education
Technical Childcare Certificate - Early Childhood Care and Education
Central Georgia Technical College
Milledgeville, Georgia02-2013
Skills
- Effective team collaboration
- Effective problem resolution
- Strong attention to detail
- Proficient in managing multiple tasks
- Maintains focus during challenging circumstances
- Patient appointment management
- Expertise in HIPAA compliance
- Insurance eligibility verification
- Profficient with electronic health record systems
Timeline
Patient Services Coordinator
Athens Obstetrics and Gynecology
02.2021 - Current
Lead Teacher
Piedmont Athens Regional Child Development Center
01.2018 - 10.2019
Assistant Teacher
Miracle Years of Learning
02.2016 - 05.2017
Technical Childcare Certificate - Early Childhood Care and Education
Central Georgia Technical College