Allen Harris
Atlanta
Summary
Dynamic store manager with expertise in customer relations and team leadership. Proven track record in enhancing customer experiences and driving team performance through effective training and mentoring.
Overview
4
4
years of professional experience
Work History
Store Manager
Pop Shelf
Tupelo, MS
12.2025 - Current
- Managed daily store operations, ensuring a seamless shopping experience for customers.
- Trained and mentored team members to enhance sales strategies and customer service skills.
- Developed and implemented visual merchandising strategies to optimize product displays.
- Analyzed inventory levels, coordinated stock replenishment, and minimized shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through timely solutions.
- Monitored cash handling procedures, ensuring compliance with company policies and reducing discrepancies.
Medical Appointment Scheduler
Carenet
Remote
08.2023 - 10.2025
- Collaborated with interdisciplinary teams to enhance patient care protocols and outcomes.
- Utilized electronic health records systems for accurate documentation and streamlined information sharing.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Coordinated communication between clients and medical staff to ensure timely appointment confirmations.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Managed cancellations and rescheduling requests, optimizing daily scheduling efficiency.
Customer Service Representative
Hexaware
Remote
05.2022 - 06.2023
- Resolved customer inquiries through effective communication across multiple channels.
- Processed orders and maintained accurate records in CRM systems.
- Collaborated with team members to improve service delivery efficiency.
- Assisted in training new staff on customer service protocols and tools.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed incoming calls with a focus on resolving customer issues efficiently and effectively.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Business
Itawamba Community College
Fulton, MSHigh School Diploma -
Tupelo High School
Tupelo, MS06-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Goals and performance
- Team building and leadership
Timeline
Store Manager
Pop Shelf
12.2025 - Current
Medical Appointment Scheduler
Carenet
08.2023 - 10.2025
Customer Service Representative
Hexaware
05.2022 - 06.2023
No Degree - Business
Itawamba Community College
High School Diploma -
Tupelo High School