Angelique Render
Fairburn
Summary
Detail oriented professional with proven success leading teams to meet organizational goals. Dedicated leader with key strengths in problem solving, supervising and training. Expertise includes 8 years of fulfillment experience focused on driving productivity through process management and personnel retainment. Excellent skill overseeing warehouse operations using forecast and client trends to plan for optimal results during normal and peak daily operations. Well organized and decisive leader with key strengths in customer service, communication, and inventory management.
Overview
34
34
years of professional experience
Work History
Team Lead/Scheduler
Maersk/Visible
01.2018 - Current
- Manage day to day order planning for pick zones in area based on order complexity, daily volume and hours available to meet area goals
- Work with Replenishment and Inventory accuracy teams to resolve inventory issues affecting daily shipping
- Coordinate/Plan inventory placement based on Monthly forecast for optimal results during promotions and peak volume days
Smart Staffing
01.2016 - 01.2018
Home Agent
Alorica Work/Working Solutions
01.2006 - 01.2016
- Customer Service – Receive inbound calls at home office
- Calls include sales, customer service, technical support, package tracking and trouble shooting
- Clients included Wish Book & Eoys.com, Whirlpool, Virgin Mobile Wireless, Shop NBC, Hotels.com, and DirecTV
Operations Manager
InterCall (WEST)
10.1998 - 07.2006
- Manage Zone with 3 supervisors and 150-180 employees
- Report directly to call center manager
- Call center duties to include hiring, training, and career development
- Resolve customer issues on the spot, discipline of call center operators to comply with policy and procedure manual
- October 1998: Accepted position within company in the Training Department
- February 1999: Accepted position within company as a Specialist (Hourly Supervisor)
- March 1999: Entered Management Trainee Program
- June 1999: Accepted position of Supervisor within company
- October 1999 to July 2006: Managed different Zones within the Operations Call Center
Album Reviewer
Milliken Valway Plant
01.1995 - 01.1998
- Review pictures of airbag fabric for pictures with no defects using a computer terminal
- Increased through put of inspection department from 90,000 to 165,000 in six months
- Certified lift truck operator and machine operator
Assistant Supervisor General Account
United States Marine Corp
01.1991 - 01.1995
- Supervised 14 Marines daily increasing customer support
- Reduced the non positive backorder status decreasing the Due and Status File by 400 pages and eliminated all aged shipments
Administrative Clerk G-4 Supply
United States Marine Corp
01.1991 - 01.1993
- Obtained Packaged Operational Rations for Third Marine Division, Okinawa Japan
- Prepare Monthly reports showing use and stock in inventory
- Prepare complex correspondence and processed request for Training Allowance Pool assets
Education
Campbell University
Camp LeJeune, North Carolina01.1994
High School Diploma -
Troup County Comprehensive High School
LaGrange, GA01.1991
Skills
- Precision-Focused Work Ethic
- Effective Conflict Management
- Client-Centric Approach
- Guidance and Support
- Experienced with Microsoft Office Applications
- Proficient in Warehouse Systems
Timeline
Team Lead/Scheduler
Maersk/Visible
01.2018 - Current
Smart Staffing
01.2016 - 01.2018
Home Agent
Alorica Work/Working Solutions
01.2006 - 01.2016
Operations Manager
InterCall (WEST)
10.1998 - 07.2006
Album Reviewer
Milliken Valway Plant
01.1995 - 01.1998
Assistant Supervisor General Account
United States Marine Corp
01.1991 - 01.1995
Administrative Clerk G-4 Supply
United States Marine Corp
01.1991 - 01.1993
High School Diploma -
Troup County Comprehensive High School
Campbell University
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