Summary
Overview
Work History
Education
Skills
Timeline
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Angie Cortez

Marietta

Summary

Self- motivated individual with strengths in customer engagement, problem-solving, administrative support, and attention to detail. Dedicated to delivering positive client experiences, resolving issues efficiently, and upholding high service standards. Personable and outgoing, with a focus on enhancing client interactions and fostering a welcoming atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

FACED The Facial Studio
11.2024 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Assisted in selling esthetician- recommended products by further educating clients on their benefits and proper usage.

Medical Assistant

(R) Evolution
04.2024 - Current
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Educated patients on procedures such as Micro needling, laser, filler and Botox treatments.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Documented procedure notes and comments during visits.

Shift Manager

Zaxby's
08.2022 - 11.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, maintaining a positive workplace culture.

Education

Master's in Cosmetology - Cosmo

Chattahoochee Technical College
Marietta, GA
07-2024

Skills

  • Customer engagement
  • Strong attention to detail
  • Active listening skills
  • Analytical problem-solving
  • Collaborative teamwork
  • Work prioritization

Timeline

Front Desk Receptionist

FACED The Facial Studio
11.2024 - Current

Medical Assistant

(R) Evolution
04.2024 - Current

Shift Manager

Zaxby's
08.2022 - 11.2024

Master's in Cosmetology - Cosmo

Chattahoochee Technical College

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Angie Cortez