Summary
Overview
Work History
Education
Certification
Timeline
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Angie Metz

Monroe

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Dentistry For Children
02.2013 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements and guided team members to maintain high productivity.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.

Practice Manger

Great Expressions Dental Centers
01.2005 - 11.2012
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Provided supervision and management to team of support personnel.
  • Developed policies and procedures for effective practice management.

Education

Bachelor of Science - Family And Child Development

Georgia Southern University
Statesboro, GA
12.1999

Certification

  • CPR Certified
  • Xray Certified
  • Certified Orthodontic Assistant

Timeline

Operations Manager

Dentistry For Children
02.2013 - Current

Practice Manger

Great Expressions Dental Centers
01.2005 - 11.2012

Bachelor of Science - Family And Child Development

Georgia Southern University

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Angie Metz