Ania Mitchell
Decatur
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant Extern
Emory Decatur Hospital
05.2025 - 07.2025
- Assisted healthcare professionals with patient examinations and procedures.
- Streamlined administrative processes by managing appointment scheduling, insurance verification, and billing tasks.
- Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
- Assisted in various diagnostic procedures, ensuring accurate results and timely delivery of reports to physicians.
- Assisted in the implementation of new clinic protocols, streamlining processes and improving overall patient care.
- Provided assistance during minor surgical procedures, ensuring proper preparation of the patient and sterilization of instruments.
- Recorded and maintained accurate patient medical histories and treatment plans.
- Supported front office duties, including scheduling appointments and managing patient records.
Customer Service Representative
Walmart
08.2024 - 05.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Learned company policies and procedures to provide accurate support.
- Handled customer complaints effectively, ensuring timely resolutions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Participated in training sessions to improve product knowledge and service skills.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Desk Receptionist
Massage Heights
03.2024 - 08.2024
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Greeted and assisted clients, addressing inquiries with professionalism and efficiency.
- Scheduled appointments using office management software, optimizing daily workflow.
- Maintained accurate records of visitor logs and correspondence for compliance purposes.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Beauty Consultant/ Sales Representative
Target
02.2023 - 03.2024
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Demonstrated product knowledge to effectively recommend skincare and makeup solutions.
- Assisted in inventory management, ensuring products were stocked and organized for optimal sales.
- Collaborated with team members to achieve monthly sales targets through effective merchandising strategies.
- Maintained detailed records of client preferences for future reference during follow-up consultations.
- Ensured compliance with all safety protocols concerning cosmetics storage conditions.
- Conducted makeup application lessons for clients, increasing their confidence in using the products purchased.
Education
Associate of Science - Medical Assisting
Georgia Piedmont Technical College
Clarkston, GA06-2025
High School Diploma -
Southwest Dekalb High School
Decatur, GA05-2021
Skills
- Customer service
- Reliable team player
- Vital signs monitoring
- Direct patient care
- Electronic health records
- Active listening
- Call management
- Call center operations
- Product knowledge
- Retail store support
- Attention to detail
- Time management
- Listening skills
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant Extern
Emory Decatur Hospital
05.2025 - 07.2025
Customer Service Representative
Walmart
08.2024 - 05.2025
Front Desk Receptionist
Massage Heights
03.2024 - 08.2024
Beauty Consultant/ Sales Representative
Target
02.2023 - 03.2024
Associate of Science - Medical Assisting
Georgia Piedmont Technical College
High School Diploma -
Southwest Dekalb High School