Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ania Mitchell

Decatur

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant Extern

Emory Decatur Hospital
05.2025 - 07.2025
  • Assisted healthcare professionals with patient examinations and procedures.
  • Streamlined administrative processes by managing appointment scheduling, insurance verification, and billing tasks.
  • Promoted a positive patient experience by providing empathetic support and answering questions related to their treatment plans.
  • Assisted in various diagnostic procedures, ensuring accurate results and timely delivery of reports to physicians.
  • Assisted in the implementation of new clinic protocols, streamlining processes and improving overall patient care.
  • Provided assistance during minor surgical procedures, ensuring proper preparation of the patient and sterilization of instruments.
  • Recorded and maintained accurate patient medical histories and treatment plans.
  • Supported front office duties, including scheduling appointments and managing patient records.

Customer Service Representative

Walmart
08.2024 - 05.2025
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Learned company policies and procedures to provide accurate support.
  • Handled customer complaints effectively, ensuring timely resolutions.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Participated in training sessions to improve product knowledge and service skills.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Front Desk Receptionist

Massage Heights
03.2024 - 08.2024
  • Managed front desk operations, ensuring a welcoming environment for all visitors.
  • Greeted and assisted clients, addressing inquiries with professionalism and efficiency.
  • Scheduled appointments using office management software, optimizing daily workflow.
  • Maintained accurate records of visitor logs and correspondence for compliance purposes.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Beauty Consultant/ Sales Representative

Target
02.2023 - 03.2024
  • Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
  • Demonstrated product knowledge to effectively recommend skincare and makeup solutions.
  • Assisted in inventory management, ensuring products were stocked and organized for optimal sales.
  • Collaborated with team members to achieve monthly sales targets through effective merchandising strategies.
  • Maintained detailed records of client preferences for future reference during follow-up consultations.
  • Ensured compliance with all safety protocols concerning cosmetics storage conditions.
  • Conducted makeup application lessons for clients, increasing their confidence in using the products purchased.

Education

Associate of Science - Medical Assisting

Georgia Piedmont Technical College
Clarkston, GA
06-2025

High School Diploma -

Southwest Dekalb High School
Decatur, GA
05-2021

Skills

  • Customer service
  • Reliable team player
  • Vital signs monitoring
  • Direct patient care
  • Electronic health records
  • Active listening
  • Call management
  • Call center operations
  • Product knowledge
  • Retail store support
  • Attention to detail
  • Time management
  • Listening skills

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Medical Assistant Extern

Emory Decatur Hospital
05.2025 - 07.2025

Customer Service Representative

Walmart
08.2024 - 05.2025

Front Desk Receptionist

Massage Heights
03.2024 - 08.2024

Beauty Consultant/ Sales Representative

Target
02.2023 - 03.2024

Associate of Science - Medical Assisting

Georgia Piedmont Technical College

High School Diploma -

Southwest Dekalb High School
Ania Mitchell