Anicka Watson
Ellenwood,MI
Overview
21
21
years of professional experience
Work History
Accounting Technical Specialist
City Of Atlanta
05.2023 - Current
- Skilled business professional within the Department of Finance providing high level support in the processing of accounting and operational transactions related to business licensing and taxation.
- Responds to customer inquiries via telephone, email, fax, personal contact, etc. in a timely and courteous manner regarding billing issues, service questions and general client concerns.
- Reviews financial documents i.e. Federal tax returns, Income and P&L statements required to process multi-year renewals, amendments,and final closure requests to ensure compliancy of regulatory requirements.
- Communicates effectively, both orally and in writing, with all internal and external stakeholders, City officials and outside professionals.
Business Operations Manager
1 Plug LLC
09.2020 - 05.2023
- Reviewed company's strategic plans and developed departmental goals and standards to support the vision of the CEO.
- Oversaw financial management, invoicing, accounts payable/receivable and reporting to support informed decision making.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Increased growth of company by obtaining minority owned business certifications DBE, SLBE, LSBE, and MBE.
Corporate Travel Consultant
American Express
10.2018 - 09.2020
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
Technical Support Specialist (Aviation)
Delta Global Staffing
03.2018 - 09.2018
- Provided technical support via phone, chat, and virtually for all Delta flight attendants and crew members using SkyPro to access training and safety videos with ease.
- Acted as a liaison between Apple and AT&T in the migration of all 19,000 flight attendants to .the new iPhone 12s device to speed up check-in, assist passengers, answer queries and check inventory instantly.
- Specialized in software reset, shipping, and documentation data for lost, damaged, and or refurbished devices.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Customer Support Specialist
NextRep LLC
10.2015 - 03.2018
- Provided virtual support via chat, email, and phone to resolve complex issues for diners and restaurants within the Grubhub network.
- Responsible for creating tickets via Zendesk and handling to completion all diner and restaurant interaction effectively.
- Maintained quality service by following NexRep service levels in Quality Audits, AHT, and Issues per hour.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
IT Support Specialist
AT&T
09.2003 - 10.2013
- Provided IT and billing support for all residential/business DSL, Dial-Up, and Land Line services by telephone or email requests and/or complaints from customers.
- Partnered with clients to understand business needs, issues, strategies and priorities in order to deliver value- added business solutions and generate revenue for the company.
- Successful in persuading customers who were identified as at risk for cancellation to retain all products and services with AT&T and affiliates.
- Supported Tech support and Field Agents in meeting SLA's via CRM ticketing database for complex provisioning on DSL, VOIP, and Land Line services
Education
Associate of Applied Science - Computer Information Systems
Dekalb Technical College
Clarkston, GA05.2003
Skills
Business Operations
Finance-Accounting
Customer Support
Project Management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaborate with cross-functional teams
- Detail-oriented with a high level of accuracy in work
Timeline
Accounting Technical Specialist
City Of Atlanta
05.2023 - Current
Business Operations Manager
1 Plug LLC
09.2020 - 05.2023
Corporate Travel Consultant
American Express
10.2018 - 09.2020
Technical Support Specialist (Aviation)
Delta Global Staffing
03.2018 - 09.2018
Customer Support Specialist
NextRep LLC
10.2015 - 03.2018
IT Support Specialist
AT&T
09.2003 - 10.2013
Associate of Applied Science - Computer Information Systems
Dekalb Technical College
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