Anicka Watson
Ellenwood,MI
Overview
21
21
years of professional experience
Work History
Accounting Technical Specialist
City Of Atlanta
Atlanta, GA
05.2023 - Current
- Skilled business professional within the Department of Finance providing high level support in the processing of accounting and operational transactions related to business licensing and taxation.
- Responds to customer inquiries via telephone, email, fax, personal contact, etc. in a timely and courteous manner regarding billing issues, service questions and general client concerns.
- Reviews financial documents i.e. Federal tax returns, Income and P&L statements required to process multi-year renewals, amendments,and final closure requests to ensure compliancy of regulatory requirements.
- Communicates effectively, both orally and in writing, with all internal and external stakeholders, City officials and outside professionals.
Business Operations Manager
1 Plug LLC
Ellenwood, GA
09.2020 - 05.2023
- Reviewed company's strategic plans and developed departmental goals and standards to support the vision of the CEO.
- Oversaw financial management, invoicing, accounts payable/receivable and reporting to support informed decision making.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Increased growth of company by obtaining minority owned business certifications DBE, SLBE, LSBE, and MBE.
Corporate Travel Consultant
American Express
Remote
10.2018 - 09.2020
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
Technical Support Specialist (Aviation)
Delta Global Staffing
Atlanta, GA
03.2018 - 09.2018
- Provided technical support via phone, chat, and virtually for all Delta flight attendants and crew members using SkyPro to access training and safety videos with ease.
- Acted as a liaison between Apple and AT&T in the migration of all 19,000 flight attendants to .the new iPhone 12s device to speed up check-in, assist passengers, answer queries and check inventory instantly.
- Specialized in software reset, shipping, and documentation data for lost, damaged, and or refurbished devices.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Customer Support Specialist
NextRep LLC
Remote
10.2015 - 03.2018
- Provided virtual support via chat, email, and phone to resolve complex issues for diners and restaurants within the Grubhub network.
- Responsible for creating tickets via Zendesk and handling to completion all diner and restaurant interaction effectively.
- Maintained quality service by following NexRep service levels in Quality Audits, AHT, and Issues per hour.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
IT Support Specialist
AT&T
Atlanta, GA
09.2003 - 10.2013
- Provided IT and billing support for all residential/business DSL, Dial-Up, and Land Line services by telephone or email requests and/or complaints from customers.
- Partnered with clients to understand business needs, issues, strategies and priorities in order to deliver value- added business solutions and generate revenue for the company.
- Successful in persuading customers who were identified as at risk for cancellation to retain all products and services with AT&T and affiliates.
- Supported Tech support and Field Agents in meeting SLA's via CRM ticketing database for complex provisioning on DSL, VOIP, and Land Line services
Education
Associate of Applied Science - Computer Information Systems
Dekalb Technical College
Clarkston, GA05.2003
Skills
Business Operations
Finance-Accounting
Customer Support
Project Management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaborate with cross-functional teams
- Detail-oriented with a high level of accuracy in work
Timeline
Accounting Technical Specialist
City Of Atlanta
05.2023 - Current
Business Operations Manager
1 Plug LLC
09.2020 - 05.2023
Corporate Travel Consultant
American Express
10.2018 - 09.2020
Technical Support Specialist (Aviation)
Delta Global Staffing
03.2018 - 09.2018
Customer Support Specialist
NextRep LLC
10.2015 - 03.2018
IT Support Specialist
AT&T
09.2003 - 10.2013
Associate of Applied Science - Computer Information Systems
Dekalb Technical College