Anisah Omar
Stone Mt.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Avitacare Atlanta
10.2023 - 03.2024
- Greeted all patients and took their personal, medical, and insurance information.
- Processed payments from customers using a variety of payment methods including credit cards, checks, and cash.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took necessary messages.
- Scheduled, rescheduled, and confirmed appointments for clients and staff.
- Verifying patient insurance and collecting co-payments
Customer Service Representative
ARS/Rescue Rooter Heating Cooling Plumbing
04.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Logged necessary information from inbound calls with customers.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Memorial Drive Family Medicine
02.2019 - 02.2021
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks, and money orders.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Assisted with scheduling appointments for clients and visitors.
Front Desk Receptionist
Metro Decatur Dental Group
10.2016 - 12.2018
- Processed payments from customers using a variety of payment methods including credit cards, checks, and cash.
- Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
- Assists patients in filling out insurance forms and other patient records.
- Organized, cleaned, and disinfected the office, waiting room, and front desk area to keep a clean and safe workspace
- Communicated with 25+ patients, pharmacies, and insurance companies daily over the phone
Education
Bachelor of Arts - Speech Communication And Rhetoric
Georgia State University
Atlanta, GA12.2025
Associate of Arts - English
Georgia State University
Atlanta, GA07.2024
High School Diploma -
Clarkston High School
Clarkston, GA05.2016
Skills
- Customer Service
- Time Management
- Front Office Management
- Scheduling
- Organized
- Team Player
- Effective Communication
Timeline
Front Desk Receptionist
Avitacare Atlanta
10.2023 - 03.2024
Customer Service Representative
ARS/Rescue Rooter Heating Cooling Plumbing
04.2021 - 10.2022
Front Desk Receptionist
Memorial Drive Family Medicine
02.2019 - 02.2021
Front Desk Receptionist
Metro Decatur Dental Group
10.2016 - 12.2018
Bachelor of Arts - Speech Communication And Rhetoric
Georgia State University
Associate of Arts - English
Georgia State University
High School Diploma -
Clarkston High School