Anita Blenman
Norcross
Summary
Operating a business for nearly two decades has instilled a deep understanding of client and team member organization and balance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Premier Barber and Beauty
Tacoma
10.2022 - 11.2026
- Managed daily operations of salon environment and staff schedules.
- Supervised team performance and provided ongoing training support.
- Coordinated inventory management and ordered supplies as needed.
- Ensured compliance with health and safety regulations in the salon.
- Developed customer service protocols to enhance client experiences.
- Resolved client concerns effectively to maintain satisfaction levels.
- Implemented marketing strategies to promote services and attract clients.
- Organized staff meetings to discuss goals, challenges, and improvements.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Resolved guest complaints.
- Conducted interviews with prospective employees prior to hiring decisions being made.
Salon Owner
Self-employeed
Tacoma
08.2007 - 09.2020
- Managed daily salon operations and ensured a welcoming environment.
- Oversaw staff scheduling and delegated tasks to team members.
- Developed marketing strategies to attract new clients and retain existing ones.
- Trained and mentored junior stylists on techniques and customer service.
- Maintained inventory levels of products and supplies for salon use.
- Implemented health and safety protocols to ensure client well-being.
- Established relationships with vendors for product sourcing and promotions.
- Conducted client consultations to understand needs and preferences.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Ensured all stylists have valid state licenses or certifications as required by law.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Boosted sales by developing marketing promotions to strengthen outreach.
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
- Managed payroll processing and benefits administration for all employees.
- Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased.
- Developed a loyalty program that rewards frequent customers with discounts or free services.
- Established relationships with local businesses to create partnerships that would benefit both parties.
Education
Bachelor of Arts - Nursing
Tacoma Community College
TacomaSkills
- Project management
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Customer service
- Social media management
- Office management
- Sage 50 proficiency
- Payroll processing
- Self-starter
- 10-key certification
- Articulate communication
- Scheduling and planning
- Attention to detail
- Proofreading and editing
- Quality assurance
- Advanced Microsoft Office skills
Certification
Cosmetology since 2007
References
References available upon request.
Timeline
Operations Manager
Premier Barber and Beauty
10.2022 - 11.2026
Salon Owner
Self-employeed
08.2007 - 09.2020
Bachelor of Arts - Nursing
Tacoma Community College