Anita Coleman
Brunswick
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Advisor
Monumental Ford
Darien, GA
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with technicians to ensure accurate diagnosis and timely repairs for customers.
- Maintained detailed records of services performed, enhancing accuracy in service history documentation.
- Educated customers on vehicle maintenance, promoting preventative care and increasing satisfaction levels.
- Streamlined appointment scheduling processes, improving operational efficiency within the service department.
- Analyzed customer feedback to identify areas for service improvement and implement actionable solutions.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
General Manager
Party City Corporation
Brunswick, GA
03.2007 - 03.2025
- Recruiting, training, supervising, and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and displays
- Customer service
- Omni services
Education
Associate of Arts - Graphic Design
Gogebic Community College
Ironwood, MI05.1999
High School Diploma -
Luther L. Wright High School
Ironwood05.1999
Skills
- Store Management Experience
- Employee Scheduling
- Financial Management
- Documentation and reporting
- Manage Budgets
- Customer service
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Service estimates
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Service Advisor Certified
- STARS Training
Timeline
Service Advisor
Monumental Ford
05.2025 - Current
General Manager
Party City Corporation
03.2007 - 03.2025
High School Diploma -
Luther L. Wright High School
Associate of Arts - Graphic Design
Gogebic Community College