Anita Farrell
Macon
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
Work History
Substitute Teacher/Paramedic
Kelly Services
03.2024 - Current
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Premier Provisioning Team Lead
Lingo Management
02.2018 - 10.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Provisioned premier land line phone accounts for small businesses
Recruiter
Real Recruitment Solutions, Inc
03.2017 - 01.2018
- College and marketing recruiting
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Office Administrator
DotCom Marketing
08.2012 - 03.2017
- Offer specialized satellite television to new customers and offer support for existing customers
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Customer service/sales agent (part-time)
Alfa Insurance
08.2011 - 06.2012
- Set up and service property and casualty policies as an Alfa insurance agent/customer rep
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Increased revenue with strategic upselling of products and services to existing customers.
Customer service/sales agent
Geico
04.2002 - 04.2010
- Set up and service property/casualty policies as a Geico insurance agent
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
Education
Masters of Business Administration/Human Resources -
Walden University
Minneapolis, MN11.2016
Bachelors of Science in Biology -
Fort Valley State University
Fort Valley, GA05.2001
Skills
- Performance Improvement
- Client Service
- Teamwork and Collaboration
- Analytical Thinking
- Issue Resolution
- Account Management
- Leading Team Meetings
- Team Supervision
- Complex Problem-Solving
- Sales Expertise
- Client Support
- Attention to Detail
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Substitute Teacher/Paramedic
Kelly Services
03.2024 - Current
Premier Provisioning Team Lead
Lingo Management
02.2018 - 10.2023
Recruiter
Real Recruitment Solutions, Inc
03.2017 - 01.2018
Office Administrator
DotCom Marketing
08.2012 - 03.2017
Customer service/sales agent (part-time)
Alfa Insurance
08.2011 - 06.2012
Customer service/sales agent
Geico
04.2002 - 04.2010
Masters of Business Administration/Human Resources -
Walden University
Bachelors of Science in Biology -
Fort Valley State University
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