Anita Huntley
Dallas,GA
Summary
Dynamic dispatcher with proven expertise at Southside Wrecker Svc, adept in GPS tracking and high-stress management. Successfully optimized routing and coordinated emergency responses, enhancing service efficiency. Skilled in staff training and customer communication, ensuring accurate information relay and timely assistance in critical situations.
Overview
8
8
years of professional experience
Work History
Dispatcher
Southside Wrecker Svc
03.2023 - 01.2026
- Monitored incoming calls and dispatched service requests to appropriate personnel.
- Assisted in tracking vehicle locations using GPS technology.
- Supported coordination of emergency response efforts during high-demand situations.
- Maintained accurate logs of service calls and dispatch activities.
- Logged call details, service updates, and completion times accurately
- Directed dispatching, routing, and tracking of 10-15 fleet vehicles.
Dispatcher
A Tow
05.2019 - 03.2023
- Learned operational procedures and safety protocols relevant to dispatching functions.
- Collaborated with team members to optimize routing for efficient service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated dispatch operations to optimize response times for towing requests.
- Managed communication between drivers and customers, ensuring accurate information relay.
- Developed schedules for tow truck assignments, balancing workloads among drivers.
- Answered about 75+ phone calls and responded to customer emails daily.
Trucking Dispatcher
DACHSER USA Air & Sea Logistics Inc.
02.2018 - 05.2019
- Assisted in training new dispatch staff on operational procedures and software systems.
- Monitored traffic conditions and adjusted routes for timely service completion.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Updated company records diligently, keeping track of vehicle maintenance schedules and driver certifications.
- Coordinated dispatching of 12-15 drivers to accomplish daily delivery requirements.
Education
High School Diploma -
Hiram High School
Hiram, GA05.2018
Skills
- Call monitoring
- GPS tracking
- Emergency response coordination
- Service call logging
- High-stress management
- Routing optimization
- Customer communication
- Staff training and development
- Customer service
- Data entry
- Record-keeping accuracy
- Tow truck scheduling
- Dispatch operations management
Timeline
Dispatcher
Southside Wrecker Svc
03.2023 - 01.2026
Dispatcher
A Tow
05.2019 - 03.2023
Trucking Dispatcher
DACHSER USA Air & Sea Logistics Inc.
02.2018 - 05.2019
High School Diploma -
Hiram High School