Aniyah Mckenzie

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Participated in the First Steps Program at Piedmont Henry Hospital, gaining hands on experience in hospital operations and patient care

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Evaluated customer needs and feedback to drive product and service improvements.

• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.