Aniya Jones
Augusta
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Hip Hop Fish And Chicken
02.2021 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Stock items overnight for daily sales
Work Study Student
Valdosta State University
10.2020 - 02.2021
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Effectively answered questions about campus locations and resources.
Sales Associate
Eagle Pharmacy
01.2020 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed creative product displays to promote sale and seasonal items
- Answered customer questions about sizing, accessories, and merchandise care.
Child Caregiver
Annie's Christian Daycare
06.2019 - 01.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Bachelor of Science - Health Science
Valdosta State University
Valdosta, GA05.2023
High School Diploma -
Jenkins County High School
Millen, GA07.2020
Skills
- Creative thinking
- Excellent verbal and communication skills
- Ability to multi-task
- Ability to maintain composure under pressure
- Scheduling and Organization
- Shelving Items
- Persuasive Techniques
- Performing Needs Assessments
- Execute specific tasks in a team
- Microsoft Office
- Telephone Management
- Able to understand and employ medical terminology
- Efficient manual dexterity
- CPT(Certified Phlebotomist Technician)-ability to perform venipunctures
- QPR Certified-suicide prevention
Accomplishments
- Achieved blood samples by completing venipunctures and fingersticks with accuracy and efficiency.
- Achieved accurate specimens through effectively helping with blood draw.
- Documented and resolved customer complaints which led to efficient outcomes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Stop the Bleed Training - 2020
- CPR Certified- 2022
- QPR Certified- 2020
- Software Certified( Microsoft Office Programs: Excel, PowerPoint, Word,Outlook)-2020
- C.P.T-2022
Timeline
Customer Service Cashier
Hip Hop Fish And Chicken
02.2021 - 07.2023
Work Study Student
Valdosta State University
10.2020 - 02.2021
Sales Associate
Eagle Pharmacy
01.2020 - 07.2020
Child Caregiver
Annie's Christian Daycare
06.2019 - 01.2020
Bachelor of Science - Health Science
Valdosta State University
High School Diploma -
Jenkins County High School
Similar Profiles
Abbas ChahineAbbas Chahine
Sales & Operations Manager at Hip Hop ZoneSales & Operations Manager at Hip Hop Zone
Vince HowardVince Howard
Event Host at Atlanta Hip-Hop DayEvent Host at Atlanta Hip-Hop Day
Kobe OlsonKobe Olson
Dance Coach at J&J Hip Hop Dance CompanyDance Coach at J&J Hip Hop Dance Company