Ann Storozow
Canton,MI
Summary
Dynamic Customer Experience Representative with a proven track record at Arrow Electronics, excelling in client advocacy and process improvement. Skilled in Salesforce and adept at maintaining calm under pressure, I have consistently exceeded service standards while fostering strong client relationships and optimizing customer interactions.
Overview
16
16
years of professional experience
Work History
Customer Experience Representative
Arrow Electronics
03.2017 - 07.2025
- Utilized telephone, Salesforce management online platform, and managed cadence meetings to deliver outstanding customer service.
- Sought ways to improve processes and services provided.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Catering Staff Member
Delightful Bitefull Catering
11.2014 - 10.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
Purchasing Manager
CardioMEMS
04.2015 - 01.2018
- Performed monthly reconciliation of open purchasing orders.
- Implemented policies to reduce cost and eliminate waste.
- Purchased new products and oversaw inventory stocking and availability.
- Wrote standard operating procedures for department.
- Conducted regular research to identify trends and cost saving opportunities.
Commodity Manager
Endicott Interconnect Technologies, EIT
04.2009 - 08.2013
- Arranged for payment and maintained records of bids, orders, and financial transactions.
- Verified deliveries and resolved discrepancies between order and shipment.
- Negotiated and finalized contracts with optimized pricing structures and delivery timetables to ensure continuous production schedules.
- Oversaw total cost of ownership reduction strategies.
- Selected and qualified OEM's and franchised distributor's to avoid potential problems with orders and deliveries.
- Collaborated with suppliers and internal stakeholders to accomplish and outperform objectives.
Education
High School Diploma -
Vestal Highschool
Vestal, NYSkills
- CRM software
- Customer education
- Experience optimization
- Policy improvement
- Client advocacy
- Merchandise upselling
- Trained in Salesforce
- Product education
- Microsoft office expertise
- Calm and professional under pressure
- Task prioritization
Accomplishments
- Collaborated with team of 40 in the development and roll out of Salesforce Management Implementation.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide. Winner of Presidents Award 2 years, won trips to Hawaii and Florida as a top performer.
Timeline
Customer Experience Representative
Arrow Electronics
03.2017 - 07.2025
Purchasing Manager
CardioMEMS
04.2015 - 01.2018
Catering Staff Member
Delightful Bitefull Catering
11.2014 - 10.2019
Commodity Manager
Endicott Interconnect Technologies, EIT
04.2009 - 08.2013
High School Diploma -
Vestal Highschool