Anna Hough
Canton,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Order Fulfillment Associate
Stark Carpet
09.2024 - Current
- Ensured timely product delivery by coordinating with warehouse and logistics teams.
- Resolved customer inquiries quickly, enhancing overall customer satisfaction and loyalty.
- Trained new staff on efficient order fulfillment processes and best practices.
- Monitored shipment tracking systems, updating customers about order statuses promptly.
- Coordinated freight logistics for carpet shipments, maximizing cost efficiency and delivery time.
- Collaborated with sales representatives, businesses, and designers to meet client needs.
Guest Service Representative
Tellus Science Museum - Guest Services
03.2022 - 07.2023
- Achieved operational efficiency by managing daily cash drawer counts and tasks.
- Enhanced customer satisfaction through proficient membership sales and service support.
- Utilized Altru, Square, and CounterPoint systems for seamless transactions.
- Ensured accurate inventory through regular stock assessments and timely replenishments.
- Processed transactions swiftly, improving overall customer experience and service speed.
- Maintained a tidy and organized store, promoting an inviting shopping atmosphere.
Retail Sales Associate
Cracker Barrel - Retail
11.2019 - 03.2022
- Enhanced customer satisfaction through effective retail service and problem resolution.
- Managed merchandise handling and stock tracking to ensure product availability.
- Achieved operational efficiency by thriving in fast-paced work environments.
- Supported team productivity by assisting with daily operational tasks.
Education
Associate of Science - Health Professions
Georgia Highlands College
Cartersville, GA05.2023
High School Diploma -
Adairsville High School
Adairsville, GA05.2020
Skills
- Time management
- Team collaboration
- Record keeping
- Customer service
- Attention to detail
- Computer skills
- Detail-oriented
- Cash handling experience
- Organizational skills
- Multitasking Abilities
- Reliability and punctuality
Timeline
Order Fulfillment Associate
Stark Carpet
09.2024 - Current
Guest Service Representative
Tellus Science Museum - Guest Services
03.2022 - 07.2023
Retail Sales Associate
Cracker Barrel - Retail
11.2019 - 03.2022
Associate of Science - Health Professions
Georgia Highlands College
High School Diploma -
Adairsville High School