Anna Lam
Thomaston,GA
Summary
Dynamic Licensed Nail Technician with a proven track record at A Nails & Spa Salon, excelling in client relationship management and hygiene protocols. Skilled in training staff to enhance performance and revenue, while delivering exceptional customer service. Expertise in product features and a customer-focused upselling approach drive client satisfaction and loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
A Nails & Spa Salon
04.2016 - Current
- Educate repeat customers based on concerns through effective market sales and customer service tailored to their needs.
- Sanitized workstation and stocked assigned workspace to facilitate the general office to comply with salon cleaning standards.
- Cross-trained 14 existing employees and new ongoing employees to maximize team agility at 3 of our salons and performance with training to increase revenue, alongside time management and communication skills.
- Leveraged professional networks and industry knowledge to strengthen client relationships at our 3 salons.
- Entered data, generated reports, and produced tracking documents.
Barista
Orange Coffee Bar
2014 - 2015
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores, to improve sales.
- Pleasantly interacted with 50-100 customers during hectic periods to promote a fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Answered phone promptly and directed incoming calls.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and stocked goods, sandwiches, wraps, and light snacks to complement beverage choices.
Barista
Starbucks
03.2012 - 08.2014
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Utilized a POS system to handle customer cash and credit card transactions.
- Deep-cleaned or replaced flooring, performing stripping, sealing, and finishing tasks.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Maintained stock levels of cups, lids, straws, and condiments throughout the shift.
- Developed mentees' life skills such as time management and communication.
- Efficiently performed retail merchandising, stocking, cleaning, down-stocking, and pricing.
- Cultivated warm relationships with 400-600 regular customers.
- Bussed and reset tables to keep the dining room and work areas clean.
Runner
Movie Tavern
04.2012 - 06.2014
- Directly interacted with 100-plus customers to build loyalty within the company throughout the 14+ movie screens.
- Ran errands for various employees throughout the company.
- Provided excellent customer service while meeting challenging time goals.
- Monitored supplies of key inventory items.
- Greeted customers and provided outstanding customer service.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters on time.
- Maintained the cleanliness of the company properly, sanitizing tables, seats, floors, the kitchen, and the toilets.
Education
High School Diploma -
Georgia State University
Atlanta, GA12.2035
High School Diploma -
Northview High School
Johns Creek, GA06.2014
Skills
- Professional massage techniques
- Client relationship management
- Hygiene protocols
- Proficient in investment solutions sales
- Client training
- Expertise in product features and benefits
- Facilitate maintenance coordination
- Stock control expertise
- Customer-focused upselling approach
- Managing calendar appointments
- Skill enhancement coaching
Certification
- Licensed Nail Technician - 2016-current
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Licensed Nail Technician
A Nails & Spa Salon
04.2016 - Current
Runner
Movie Tavern
04.2012 - 06.2014
Barista
Starbucks
03.2012 - 08.2014
Barista
Orange Coffee Bar
2014 - 2015
High School Diploma -
Georgia State University
High School Diploma -
Northview High School