Anna Larreau
Stockbridge
Summary
Knowledgeable in patient services with solid background in patient coordination, ensuring effective and seamless patient experiences. Successfully managed patient scheduling, insurance verification, and handled sensitive patient information with utmost confidentiality. Demonstrated excellent communication and problem-solving skills to enhance patient satisfaction and streamline office operations.
Overview
13
13
years of professional experience
Work History
Patient Service Coordinator
Dermatology Consultants PC
12.2024 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Proficient in Nextech, and Clearwave software. Also used Weave for in office communication.
- Trained new staff on best practices for patient care and administrative processes.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Was given the sole responsibility to handle all incoming referrals and scheduling them with promptness.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Input accurate patient insurance, billing, and payment information in Nextech.
- Was given the opportunity by the collection lead to assist with the collection accounts.
Front Desk Associate
Family Health Clinic
01.2022 - 05.2024
- Managed patient check-in and appointment scheduling to enhance clinic workflow.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Streamlined front desk operations, improving efficiency in handling patient records and billing processes.
- Trained new staff on clinic procedures and software systems to ensure consistent service delivery.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Answered multi-line phone system and professionally greeted callers.
- Proficient in E-Clinical software.
- Handled end of day reports, daily financial balance statements, and prepared patient charts for next day.
Food Safety Director
Chick-fil-A
02.2019 - 10.2022
- Managed and communicated all catering orders to team with exactness.
- Managed produce inventory with accuracy while focusing on standard.
- Performed regular food quality and food safety surveys.
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Ensured that all shifts ran smoothly and addressed any issues promptly.
- Assisted with cross-training between front counter and kitchen teams for better work flow.
- Trained delivery leads and team members focusing on road safety, delivery procedures, and app navigation.
- Verified daily that all processes and products were aligned with company standards.
- Resolved customer concerns while following company policies.
- Implemented team strategies to meet sales goals based on companies desired metrics.
Assistant Manager
Dress Barn
08.2016 - 04.2019
- Lead team in achieving sales goals through effective training and performance management.
- Implemented visual merchandising strategies to enhance store presentation and customer engagement.
- Monitored inventory levels, ensuring optimal stock availability and reducing shrinkage.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured store had items that were ordered online and mailed them to customer.
- Responsible for end of day closing and reports.
Lead Cashier
DWS
11.2015 - 08.2016
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed payments effectively and accurately handled cash, credit, and debit.
- Alleviated customer service needs with policy-appropriate solutions.
- Promoted store specials and, increasing average transaction value per customer visit.
- Performed store opening, and closing shifts.
Manager
Chick-fil-A
10.2012 - 08.2014
- Supervised front of house operations, ensuring seamless guest experiences and efficient service delivery.
- Resolved guest complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Implemented cross-training initiatives that allowed flexibility among Front Of House team members encouraging teamwork and boosting productivity during shifts.
- Managed inventory effectively to minimize waste and reduce costs associated with overstocking or shortages.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- POS upkeep and updates.
Education
High School Diploma -
Abeka Academy
Pensacola, FLSkills
- Strong organization
- Multitasking and organization
- Insurance verification
- HIPAA compliance
- Patient check-in
- Comprehension and Implementation
Timeline
Patient Service Coordinator
Dermatology Consultants PC
12.2024 - Current
Front Desk Associate
Family Health Clinic
01.2022 - 05.2024
Food Safety Director
Chick-fil-A
02.2019 - 10.2022
Assistant Manager
Dress Barn
08.2016 - 04.2019
Lead Cashier
DWS
11.2015 - 08.2016
Manager
Chick-fil-A
10.2012 - 08.2014
High School Diploma -
Abeka Academy