Anna M. Nix
Statesboro
Summary
Agile, adaptable, and service-oriented staff leader with stellar work history, motivational approach and upbeat nature. Skilled at leveraging organized approaches to handle daily planning, manage different projects, and uphold customer/client service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement, effciency, and satisfaction.
Overview
4
4
years of professional experience
Work History
Trolley Assistant Manager/Shift Lead
Three Tree Coffee Roasters
06.2022 - Current
- Supervised day-to-day mobile trolley operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store and mobile trolley environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment, while mentoring and guiding new and existing staff to excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement, such as events and special offerings
- Facilitated clear communication between employees and upper management.
Assistant Student Lead Manager/Facility Assistant
Springs Student Center at Presbyterian College
08.2020 - 03.2022
- Mentored Facility Assistants, fostering professional growth and skill development.
- Developed strong relationships with gymnasium clients by providing exceptional customer service and addressing issues promptly.
- Played an active role in hiring decisions, participated in Facility Assistant interviews; assessed applicant qualifications; contributed recommendations based on team needs.
- Ensured compliance with company policies, procedures, and regulatory requirements through diligent oversight of day-to-day operations.
- Participated in training programs, such as CPR and First-Aid certifications, to continuously expand knowledge base and stay current on best safety practices.
- Collected, arranged, and input information into database system.
Writing Tutor
Presbyterian College Writing Center
08.2021 - 03.2022
- Enhanced student writing skills by providing individualized feedback and guidance on essays and assignments.
- Established trust with students by creating a welcoming atmosphere that values mutual respect, patience, and empathy during all interactions.
- Collaborated with fellow tutors to share resources, strategies, and best practices for effective tutoring sessions.
- Increased student confidence in their writing abilities through consistent encouragement and support.
Education
Bachelor of Arts - World Languages and Cultures (Concentration: Spanish)
Georgia Southern University
Statesboro, GA05-2024
Bachelor of Arts - English (Concentration: Literature)
Georgia Southern University
Statesboro, GA05.2024
Skills
- Customer/Client relations
- Task delegation
- Project management
- Microsoft proficiency
- Integrity and Efficiency
- Decisive Problem Solver
- B2 Spanish speaker
- Hospitality/Service
- Effective Writer/Editor
- Research and Synthesis
- Teamwork/Collaboration
- Staff Training and Development
Timeline
Trolley Assistant Manager/Shift Lead
Three Tree Coffee Roasters
06.2022 - Current
Writing Tutor
Presbyterian College Writing Center
08.2021 - 03.2022
Assistant Student Lead Manager/Facility Assistant
Springs Student Center at Presbyterian College
08.2020 - 03.2022
Bachelor of Arts - World Languages and Cultures (Concentration: Spanish)
Georgia Southern University
Bachelor of Arts - English (Concentration: Literature)
Georgia Southern University
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