Anna Poe
Cumming,Ga
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
28
28
years of professional experience
Work History
Director
NewLife Ministries
Martin, GA
10.2024 - 03.2026
- Developed strategic initiatives to enhance community outreach programs.
- Implemented data-driven decision-making processes for program evaluation.
- Managed budgets for various projects, ensuring alignment with organizational objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Manager
Dollar General
Dahlonega, GA
01.2014 - 2020
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff on customer service standards and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Developed and maintained relationships with vendors to secure favorable terms and pricing.
- Led initiatives aimed at enhancing customer satisfaction through service excellence programs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Rental Manager
Sunbelt Rentals
Cumming, GA
01.2009 - 01.2013
- Managed rental inventory, ensuring optimal availability and condition of equipment.
- Coordinated customer service efforts, addressing inquiries and resolving issues promptly.
- Developed rental agreements, ensuring compliance with company policies and regulations.
- Oversaw scheduling of equipment deliveries, enhancing logistics efficiency for customer satisfaction.
- Established relationships with clients to foster loyalty and drive repeat business opportunities.
- Implemented rental asset processes and cleanliness standards.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Executed sales and marketing initiatives to increase revenue for company.
- Placed sales calls and handled sales for incoming customer calls.
Lead Key Holder/ Pop up Manager
Bose Factory Store
Dawsonville, GA
01.1998 - 01.2003
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service standards and product knowledge.
- Managed cash handling processes, including end-of-day reconciliation and deposits.
- Developed and implemented inventory management strategies to optimize stock levels.
- Led team meetings to communicate goals, share feedback, and foster a collaborative environment.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
- Assisted with team responsibilities by cleaning, managing cash registers, and products.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Some College (No Degree) -
University of North Georgia
Dahlonega, GASkills
- Decision-making
- Problem-solving
- Time management
- Performance management
- Team leadership
Timeline
Director
NewLife Ministries
10.2024 - 03.2026
Manager
Dollar General
01.2014 - 2020
Rental Manager
Sunbelt Rentals
01.2009 - 01.2013
Lead Key Holder/ Pop up Manager
Bose Factory Store
01.1998 - 01.2003
Some College (No Degree) -
University of North Georgia