Anna Rocker
Atlanta,
Summary
Detail-oriented and highly organized professional with extensive experience in real estate transaction coordination, real esate operations management, and retail management. Proven ability to manage multiple tasks efficiently, ensure seamless coordination of day-to-day operations, and deliver exceptional customer service in fast-paced environments. Adept at overseeing all aspects of real estate transactions, from contract to closing, while maintaining a high level of accuracy and attention to detail. Skilled in office administration, managing client relationships, and providing support to real estate teams. With a strong background in customer service, project management, and team leadership, I am committed to streamlining processes and ensuring a smooth, stress-free experience for clients and colleagues alike.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Transaction Coordinator
Seamless Contracts & Co
06.2024 - Current
- Manages all aspects of buyer and seller transactions from executed purchase agreement to closing.
- Monitors a high volume of transaction timelines and deadlines, ensuring all necessary paperwork is completed on time.
- Manages all aspects of the FMLS and GAMLS listing process.
- Reviews and ensures compliance with all local, state, and federal regulations related to real estate transactions.
- Maintains communication between real estate agents, clients, escrow companies, and mortgage brokers during the course of the transaction.
- Manages compliance portals for agents across multiple brokerages, including Keller Williams, REAL, eXp, and Home Smart, while coordinating the operational complexities of working with various brokerage systems and ensuring seamless integration.
- Provides excellent service and attention to customers when face-to-face or through phone and email conversations.
Operations Manager
Simpson Real Estate Group
Brookhaven
01.2021 - 01.2024
- Managed all aspects of daily operations for the real estate office.
- Managed Lead Agent and Marketing Director's daily responsibilities.
- Coordinated and managed all of agent's transactions from contract to close.
- Prepared and managed all of agent's MLS listings.
- Managed company bookkeeping and overhauled financial record keeping for improved accuracy.
- Managed Follow Up Boss CRM, introducing a new lead-flow process.
- Oversaw pipeline management for lead agent, contributing to revenue generation.
- Planned and executed quarterly client appreciation events, fostering client loyalty.
Stay-At-Home Mom
Rocker Household
Atlanta
01.2012 - 01.2021
- Positively impacted children's growth and development.
- Improved family's financial health through effective budget management.
- Enhanced family's quality of life through efficient scheduling.
Part-Time Sales Coordinator
Dermatologist's Choice
Atlanta
01.2018 - 01.2019
- Coordinated weekend tradeshow events, boosting sales.
- Provided customer support, ensuring satisfaction.
- Implemented social media strategies, enhancing brand visibility.
Buyer and Assistant Store Manager
Pretty Please Children's Boutique
Atlanta
01.2010 - 01.2012
- Streamlined inventory management, reducing stock discrepancies.
- Participated in trade shows, expanding product range and variety.
- Monitored inventory levels and proactively ordered merchandise to maintain optimal stock levels.
- Cultivated strong customer relationships, enhancing store reputation.
- Executed interior design projects, increasing client home values.
- Conducted monthly floor moves to improve store layout efficiency.
Store Manager
Limetree
Atlanta
01.2008 - 01.2010
- Hired, managed, trained, and mentored a staff of 20+.
- Managed payroll, scheduling, and performance management.
- Achieved highest annual revenue for two consecutive years across five locations.
- Oversaw inventory management, including shipping, receiving, and restocking.
Assistant Store Manager
Swoozie's
Norcross
01.2007 - 01.2008
- Directed visual merchandising, elevating store presentation.
- Administered weekly bank deposits, safeguarding financial resources.
- Managed employee scheduling to foster team coordination.
- Specialized in custom wedding invitation design, ensuring customer satisfaction.
Education
Business Mangement -
Kennesaw State University
Kennesaw, GA01-2005
Skills
- Office Administration and Operations Management
- Quickbooks Certified ProAdvisor
- Customer Relationship Expert
- Real Estate Transaction Coordination
- Strong Written and Verbal Communication
- Event Planning and Coordination
Certification
- The Perfect Real Estate Assistant & Systems Course at Keller Williams - Monica Reynolds
- 36 Touch Smart Plan Course at Keller Williams - Millionaire Real Estate Agent
Software Proficiency
- Google Workspace
- Microsoft Office Suite
- Quickbooks
- Canva
- A-Frame
- Follow Up Boss
- FMLS, GAMLS, Navica
- Dotloop, Docusign, Remine
- KW Command, Paperless Pipeline, Rezen, Skyslope, Real Smart Agent
Volunteer Experience
- PTO Board Member, Treasurer, Wesleyan School, Peachtree Corners, GA, Current
- Team Parent Volunteer, Murphy Candler Baseball, Brookhaven, GA, Current
- Homecoming Hoedown Chair, Wesleyan School, Peachtree Corners, GA, 2024
- Homecoming Hoedown Vice-Chair, Wesleyan School, Peachtree Corners, GA, 2023
- PTO Board Member, Treasurer, St. Martin's Episcopal School, Brookhaven, GA, 2021-2022
- PTO Board Member, Assistant Treasurer, St. Martin's Episcopal School, Brookhaven, GA, 2020-2021
- Team Parent Volunteer, Northside Youth Organization, Atlanta, GA, 2019-2022
- Admissions New Family Coordinator, St. Martin's Episcopal School, Brookhaven, GA, 2017-2020
Timeline
Transaction Coordinator
Seamless Contracts & Co
06.2024 - Current
Operations Manager
Simpson Real Estate Group
01.2021 - 01.2024
Part-Time Sales Coordinator
Dermatologist's Choice
01.2018 - 01.2019
Stay-At-Home Mom
Rocker Household
01.2012 - 01.2021
Buyer and Assistant Store Manager
Pretty Please Children's Boutique
01.2010 - 01.2012
Store Manager
Limetree
01.2008 - 01.2010
Assistant Store Manager
Swoozie's
01.2007 - 01.2008
Business Mangement -
Kennesaw State University