Annabel Spitalnick
Hoschton
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Client Care Specialist
Fyzical Therapy and Balance Center
Johns Creek, GA
09.2024 - 11.2025
- Assisted clients in navigating appointment scheduling and facility resources
- Communicated effectively with clients to address inquiries and concerns
- Maintained accurate client records using electronic health record systems
- Collaborated with therapy staff to ensure seamless patient care transitions
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Answered customer questions via telephone, email, and live chat services.
Daycare Assistant Teacher
Georgia Kids Academy
Hoschton, GA
06.2024 - 07.2024
- Assisted in planning and implementing daily educational activities for children.
- Fostered a safe and nurturing environment for children's emotional and physical development.
- Collaborated with lead teachers to develop individualized learning plans for students.
- Monitored student progress, providing feedback to parents and guardians on development milestones.
- Organized and maintained classroom supplies, ensuring readiness for all activities.
Student Athletic Trainer
Berry College
Rome, GA
08.2022 - 05.2024
- Assisted with injury assessments and treatment plans for student-athletes.
- Developed and implemented rehabilitation programs tailored to individual athlete needs.
- Collaborated with coaching staff to ensure athletes' readiness for practices and competitions.
- Conducted routine evaluations and monitored progress of injured athletes throughout recovery process.
- Trained new student trainers on best practices in athletic training protocols and procedures.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
Physical Therapy Technician
Advance Rehabilitation
Rome, GA
05.2023 - 04.2024
- Assisted physical therapists with patient treatment plans and daily exercise routines.
- Maintained equipment and treatment areas to ensure a safe and organized environment.
- Documented patient progress and communicated updates to the rehabilitation team.
- Educated patients on proper techniques for exercises and activities of daily living.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
Waitress
Makimono
Atlanta, GA
06.2022 - 07.2022
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and answered customer inquiries effectively.
- Managed multiple tables, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
Daycare Assistant Teacher
Discovery Point
Buford, GA
10.2019 - 12.2020
- Supported behavioral management strategies, promoting positive interactions among children.
- Engaged in ongoing professional development to enhance teaching techniques and classroom management skills.
- Mentored new staff on classroom procedures and effective teaching practices.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Assisted in planning and implementing daily educational activities for children.
- Fostered a safe and nurturing environment for children's emotional and physical development.
Education
Bachelor of Science - Exercise Science
Berry College
Rome, GA05-2024
Skills
- Customer relations
- Teamwork
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
- Relationship building
Timeline
Client Care Specialist
Fyzical Therapy and Balance Center
09.2024 - 11.2025
Daycare Assistant Teacher
Georgia Kids Academy
06.2024 - 07.2024
Physical Therapy Technician
Advance Rehabilitation
05.2023 - 04.2024
Student Athletic Trainer
Berry College
08.2022 - 05.2024
Waitress
Makimono
06.2022 - 07.2022
Daycare Assistant Teacher
Discovery Point
10.2019 - 12.2020
Bachelor of Science - Exercise Science
Berry College