AnnaKay Burke-Smith
Marietta
Summary
Dynamic and dedicated professional with experience as a Police Officer at Fulton County Police Department, excelling in report writing and conflict de-escalation. Proven ability to build relationships and solve problems effectively, ensuring public safety and enhancing community engagement through proactive crime prevention initiatives.
Overview
10
10
years of professional experience
Work History
Police Officer
Fulton County Police Department
03.2023 - Current
- Enforced traffic laws to ensure public safety and compliance.
- Responded to emergency calls, providing timely assistance and support.
- Conducted thorough investigations of incidents, gathering evidence and witness statements.
- Collaborated with community organizations to promote crime prevention initiatives.
Customer Service Representative
IBM
08.2015 - 02.2023
- Responsible for diagnosing troubleshooting and resolving IT related issues involving PC hardware and software, printing network connectivity and email.
- Handle priority level support and escalating additional issue to the appropriate department.
- Remotely support customers with remote access systems
- Answer incoming calls at high volume in a timely manner using the communication script base on the reason customer is calling
- Pulling cases created by customers online and process cases base on problem description, call customers if additional information is need.
- Schedule service technicians to go onsite to repair customer issue.
- Help train new employees in the basic job skills needed for everyday operations
Education
High School Diploma -
Happy Grove High
Portland JA07-2008
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Multitasking
- Communication
- Problem Solving
Timeline
Police Officer
Fulton County Police Department
03.2023 - Current
Customer Service Representative
IBM
08.2015 - 02.2023
High School Diploma -
Happy Grove High