Summary
Overview
Work History
Education
Skills
Timeline
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Anneka Byers

Dawsonville

Summary

Dynamic Dispatch Manager with proven expertise at EJB Logistics in optimizing delivery schedules and enhancing customer satisfaction. Skilled in workflow planning and staff training, I foster a collaborative environment that drives team performance. Recognized for critical thinking and effective communication, I consistently meet departmental goals while mentoring new hires.

Overview

4
4
years of professional experience

Work History

Dispatch Manager

EJB Logistics
09.2024 - Current
  • Learned routing software to improve logistics planning and minimize delays.
  • Coordinated dispatch operations to optimize delivery schedules and enhance service efficiency.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

Server/Bartender

Tino's Tex Mex Cantina
02.2022 - 09.2024
  • Provided attentive service to customers, ensuring satisfaction and timely response to needs.
  • Collaborated with kitchen staff to ensure accurate order preparation and delivery.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Assisted in training new staff on menu knowledge and service protocols.
  • Managed cash register operations, processing payments accurately and efficiently.
  • Adapted quickly to changing customer demands and high-volume service periods.
  • Participated in team meetings to discuss menu updates and service improvements.
  • Supported inventory management by restocking supplies and monitoring product levels.
  • Cultivated warm relationships with regular customers.

ClickList Associate

Kroger
04.2021 - 02.2022
  • Managed customer orders through ClickList platform, ensuring accurate and timely fulfillment.
  • Collaborated with team members to maintain inventory levels and product availability.
  • Assisted in training new associates on operational procedures and best practices.
  • Implemented process improvements to enhance efficiency in order picking and packing.
  • Utilized scanning technology to track inventory movement and streamline operations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new ClickList associates, sharing best practices and promoting a positive team environment.

Education

Bachelor of Science - Interdisciplinary Studies

University of North Georgia
Dahlonega, GA
12-2025

Skills

  • Workflow planning
  • Route planning
  • Phone dispatch
  • DOT compliance
  • Schedule coordination
  • Customer communication
  • Staff training and development
  • Daily reports
  • Employee performance reviews
  • Strong leadership
  • Critical thinking
  • Order data entry
  • Mentoring and coaching

Timeline

Dispatch Manager

EJB Logistics
09.2024 - Current

Server/Bartender

Tino's Tex Mex Cantina
02.2022 - 09.2024

ClickList Associate

Kroger
04.2021 - 02.2022

Bachelor of Science - Interdisciplinary Studies

University of North Georgia

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Anneka Byers