Annette Baptiste
Covington
Summary
Dynamic and results-driven professional with extensive experience. Skilled in appointment scheduling and conflict resolution, I excel in optimizing workflows and supervising staff. Recognized for enhancing patient satisfaction through effective communication and problem-solving, I am committed to delivering exceptional front office and account resolutions operations. I have over 20 years of experience.
Overview
7
7
years of professional experience
Work History
Lead Front Office Specialist
WellStar Health System Inc
Atlanta
05.2024 - 04.2025
- Analyzed data collected from surveys on customer satisfaction levels with regards to front desk operations.
- Offered reception coverage to relieve staff during absences or breaks.
- Monitored performance of front desk staff and provided feedback as needed.
- Managed daily operations of the front desk, including staff scheduling and assigning tasks.
- Conducted regular meetings with front desk personnel to discuss performance and address any concerns or issues.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
Lead Front Office Receptionist
Physiotherapy Associates
Conyers
06.2023 - 03.2024
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Offered reception coverage to relieve staff during absences or breaks.
- Conducted regular performance reviews of team members to ensure quality standards are met.
Lead Patient Access Specialist
Emory Saint Joseph's Hospital
Atlanta
03.2022 - 06.2023
- Assisted in the development of an efficient scheduling system for patients.
- Communicated financial obligations to patients and collected fees at time of service.
- Reviewed, updated, and implemented departmental policies and procedures.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Assisted with recruitment efforts by interviewing potential candidates for available positions.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Conducted weekly meetings with patient access team to review processes and identify areas for improvement.
Lead Account Resolution Representative
Laureate Medical Group
Atlanta
01.2018 - 02.2022
- Issued monthly statements to patients, and followed up on outstanding payments.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Prepared aging reports to identify past due accounts.
- Handled bi-weekly payroll services for company employees.
- Negotiated payment plans with delinquent accounts.
- Notified the patient of delinquent accounts, with an attempt to collect outstanding amounts.
- Call insurance companies to discuss the resolution of the claim that was not processed and the reasons for the denials.
Education
High School Diploma -
John McDonough Senior High
New Orleans, LA06-1987
Skills
- Appointment scheduling
- Billing procedures
- Conflict resolution
- Insurance verification
- Workflow optimization
- Problem-solving skills
- Staff supervision
- AR/AP
- Referral verification
- EPIC
Timeline
Lead Front Office Specialist
WellStar Health System Inc
05.2024 - 04.2025
Lead Front Office Receptionist
Physiotherapy Associates
06.2023 - 03.2024
Lead Patient Access Specialist
Emory Saint Joseph's Hospital
03.2022 - 06.2023
Lead Account Resolution Representative
Laureate Medical Group
01.2018 - 02.2022
High School Diploma -
John McDonough Senior High
Similar Profiles
Helen IrvingHelen Irving
Registered Nurse at Wellstar Health SystemRegistered Nurse at Wellstar Health System
Kristina CrossKristina Cross
Front Office Specialist at WellStar Health System IncFront Office Specialist at WellStar Health System Inc
Emily GaverEmily Gaver
Lead Telesitter at Wellstar Health SystemLead Telesitter at Wellstar Health System
Falyn MelerineFalyn Melerine
Babysitter at N/ABabysitter at N/A
Nia WilliamsNia Williams
Babysitter at Neighbors And Family MembersBabysitter at Neighbors And Family Members