Annette M Wright

• Float across multiple hospital units providing patient care based on staffing needs.

• Assist 7–13 patients per shift depending on unit acuity and assignments.

• Perform vital signs, glucose checks, intake/output monitoring, and patient observation.

• Assist with bathing, toileting, feeding, ambulation, and repositioning.

• Document patient care and observations using iPad / electronic medical records.

• Support nurses with admissions, discharges, and patient transport.

• Maintain infection control and patient safety standards.

Units Floated To:

• Med-SurgUnits Floated To

• Medical-Surgical

• Progressive Care Unit (PCU)

• Critical Care Unit (CCU)

• Intensive Care Unit (ICU)

• Observation Unit

• Post-Surgical

• Unit Secretary / Unit Clerk Support

• Progressive Care / Stepdown

• Observation Unit

• Train and orient new hires and staff to unit workflow.

• Adapt quickly to different unit protocols and patient populations

• Greeted patients and checked them in for appointments.

• Verified insurance and updated patient information in the system.

• Scheduled appointments and managed daily patient calendars.

• Answered multi-line phones and directed calls to clinical staff.

• Collected co-pays and assisted patients with forms and paperwork.

• Maintained patient charts and ensured accurate documentation.

• Coordinated communication between patients, nurses, and providers.

Provided compassionate end-of-life care to patients in their homes.

• Managed a daily caseload of 7–13 patients, completing scheduled home visits.

• Assisted with bathing, grooming, feeding, toileting, and mobility support.

• Monitored patient condition and reported changes to hospice nurses and care team.

• Offered emotional support to patients and families during end-of-life care.

• Completed electronic documentation using iPad charting system.

• Traveled within 10-mile to 1-hour service area to provide in-home care.

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• Provide direct patient care in hospital settings supporting nursing staff.

• Assist patients with activities of daily living including bathing, feeding, toileting, and mobility.

• Monitor vital signs, blood glucose, and intake/output while reporting changes to nurses.

• Maintain infection control, patient safety, and fall prevention practices.

• Assist with admissions, discharges, patient transport, and bedside car

• Supervised and trained a team of customer service staff to meet performance goals.

• Managed escalated customer inquiries and resolved complex issues.

• Monitored daily operations and ensured compliance with company policies.

• Analyzed customer feedback to improve service quality and efficiency.

• Maintained accurate records and reports for management review.

Certified Loan Officer

• Evaluated and processed loan applications in compliance with banking regulations.

• Guided clients through the loan approval process and provided financial advice.

• Reviewed credit reports, income, and financial statements to assess risk.

• Ensured timely documentation and record-keeping for all loan transactions.

• Built and maintained relationships with clients to support repeat business.