Annick Bradley
Atlanta
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warranty Specialist
Dynacraft (Crossgate Logistics)
12.2019 - Current
- Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Maintained strict adherence to established guidelines governing replacement parts inventory levels avoiding stockouts or overstock situations.
- Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
- Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
Assistant Store Manager
Family Dollar
02.2015 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Front End Supervisor
Publix Grocery Store
03.2012 - 01.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Certificate - Phlebotomy
National Certified Phlebotomy Technician Prof.
05.2024
Skills
- Warranty Analysis
- Microsoft Office
- Technical knowledge
- Sales Support
- Report Generation
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
Certification
Certified Phlebotomist Technician Training - [Timeframe]
Timeline
Warranty Specialist
Dynacraft (Crossgate Logistics)
12.2019 - Current
Assistant Store Manager
Family Dollar
02.2015 - 12.2019
Front End Supervisor
Publix Grocery Store
03.2012 - 01.2015
Certificate - Phlebotomy
National Certified Phlebotomy Technician Prof.
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