Annie A. Williams
Valdosta
Summary
Individual seeking a fulltime position in which my skills and experience may be utilized in my professional career and given the opportunity to expand. Throughout the last ten years I have gone from subordinate to first line supervisor. Allowing me to lead and guide soldiers, while ensuring procedures and safety guidelines were followed to standard. I am currently seeking a position that will prepare and lead me to becoming a human resources assistant, specialist or manager. Operating in customer service for me is not simply a career choice but a passion.
Experienced with client-focused case management, offering compassionate support in social services. Utilizes strong organizational and problem-solving skills to coordinate effective service plans. Track record of building positive relationships with clients and community partners.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Recent graduate with foundational knowledge in Social Work and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Social Services Case Manager
Division of Family and Children Services
01.2022 - Current
- Initiates timely, face-to-face responses to screened-in reports of alleged child maltreatment and conducts assessments that identify and address safety concerns.
- Addresses identified safety concerns by immediately developing and implementing safety plans.
- Conducts diligent search efforts to locate the child/family when unable to make contact.
- Implements Solution Based Casework (SBC).
- Partners with child(ren) and parents in the development and utilization of the Family Functioning Agreement, Action Plan, and Family Plan to achieve desired individual and family-level outcomes.
- Completes genograms to identify available family support network.
- Collaborates with community partners to create systems of support for children and families.
- Ensures that frequency and quality of visits with children and families are adequate to ensure safety, permanency, and well-being.
- Identifies the physical, educational, and mental/behavioral health needs of children, parents, and foster parents and ensures identified needs were effectively addressed.
- Establishes permanency goals for the child(ren).
- Ensures foster care placements and/or living situations are stable and in the best interests of the child(ren) and are consistent with achieving established permanency goal(s).
- Makes concerted efforts to achieve permanency for children in a timely manner and consistent with regulations contained in the Adoptions and Safe Families Act.
- Ensures that siblings in foster care are placed together unless a separation is necessary to meet the needs of one of the siblings.
- Maintains child's connections to his or her neighborhood, community, faith, extended family, tribe, school, and friends.
- Promotes, supports, and otherwise maintains a positive and nurturing relationship between the child(ren) in care and their biological parents/caretakers by encouraging and facilitating activities and interactions beyond visitation.
- Documents case management activities within time frames established by policy.
- Celebrates positive outcomes with child(ren) and family.
- Utilizes privately owned vehicle for work-related travel and duties (including transportation of children).
- Routinely serves on after-hours on-call duty.
- Embraces ongoing learning and professional development opportunities.
Program Assistant
South Health District
Valdosta, GA
06.2017 - 11.2020
- Checking Customers in for their appointments.
- Greeting persons and escorting them to their specific destination.
- Schedule appointments.
- Hear and resolve complaints from customers.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages and courier deliveries.
- Looking up information through Gammis, Georgia Gateway, and Grits.
- Interviewing clients to see if they are eligible for the program.
Cashier
DECA Moody Commissary
Moody, AFB
07.2016 - 03.2017
- Received Payment by cash, check, credit cards, vouchers, or automatic debits.
- Help customers find the location of products.
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering the establishment.
- Maintained a clean and orderly checkout area.
- Establish or identify prices of goods by using the cash register or optical price scanner.
- Offer customers carry-out service at the completion of transactions.
- Count money in the cash register at the beginning of shifts to ensure that the amount was correct and that there was adequate change.
- Requested information using the paging system.
- Cash checks for customers.
Food Service Manager
United States Army
Fort Gordon, GA
10.2007 - 12.2014
Receptionist
Leon County Health Department
Tallahassee, FL
07.2006 - 12.2007
- Greet persons entering the WIC office.
- Used multi-line phone to answer, transfer, or forward phone calls.
- Transmitting information and documents to different departments/ offices using the computer, fax or e-mail.
- Filing and maintaining client charts and records.
- Scheduled appointments.
- Provided information about the program to customers as to the services we provided.
Food Service Specialist
Army National Guard
Detroit, MI
02.2007 - 10.2007
- Conducted service tasks such as clearing tables, serving food and drinks.
- Prepared food under the guidance of a supervisor.
- Performed on the job training with new hires.
- Greeted customers.
Education
Bachelors - Human Resource Management
Ashford University
San Diego, CA04-2017
Certificate - Medical Billing and Coding
Allied Schools of Business
Laguna Hills, CA09-2009
Master of Arts - Social Work
Valdosta State University
Valdosta05-2026
Skills
- Clerical
- Customer and Personal Service
- Administration and Management
- Active Listening
- Speaking
- Writing
- Service Orientation
- Good judgement and Decision Making
- Time Management
- Instructing and Learning Strategies
- Risk assessment
- Assessment skills
- Client advocacy
- Relationship cultivation
- Family interviewing
Certification
- Substance Abuse
Abilities
- Oral Comprehension
- Oral Expression
- Problem Sensitivity
- Deductive Reasoning
- Written Expression
Languages
English
Full Professional
Timeline
Social Services Case Manager
Division of Family and Children Services
01.2022 - Current
Program Assistant
South Health District
06.2017 - 11.2020
Cashier
DECA Moody Commissary
07.2016 - 03.2017
Food Service Manager
United States Army
10.2007 - 12.2014
Food Service Specialist
Army National Guard
02.2007 - 10.2007
Receptionist
Leon County Health Department
07.2006 - 12.2007
Certificate - Medical Billing and Coding
Allied Schools of Business
Bachelors - Human Resource Management
Ashford University
Master of Arts - Social Work
Valdosta State University