Annie Durr
Senoia
Summary
Dynamic office manager with a proven track record at Complete Chiropractic Center, excelling in patient care coordination and billing processes. Skilled in conflict resolution and cash handling, I foster positive client relationships and ensure operational efficiency. Committed to enhancing customer satisfaction through meticulous attention to detail and effective communication.
Overview
17
17
years of professional experience
Work History
Office manger
Complete Chiropractic Center
Peachtree City
09.2012 - 02.2023
- Coordinated patient scheduling and maintained appointment calendar.
- Assisted with patient billing and insurance verification processes.
- Communicated with healthcare providers to facilitate patient care coordination.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Front Desk Receptionist
H&R Block
Peachtree City
02.2006 - 04.2017
- Greeted clients warmly and ensured a welcoming atmosphere at the office.
- Managed phone calls efficiently, directing inquiries to appropriate staff members.
- Scheduled appointments meticulously for clients seeking tax preparation services.
- Provided basic information about services offered and answered common questions.
- Handled payments and transactions accurately, processing client invoices promptly.
- Collaborated with tax professionals to facilitate smooth client interactions.
Assistant Store Manager
Yankee Candle
Peachtree City
09.2005 - 02.2009
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised daily store operations to ensure smooth functioning and customer satisfaction.
Education
Some College (No Degree) - Medical Coding
Clayton State University
Morrow, GASkills
- Point of sale
- Customer relationship management
- Conflict resolution
- Cash handling
- Attention to detail
- Stock replenishment
- Store opening and closing
- Returns and exchanges
Timeline
Office manger
Complete Chiropractic Center
09.2012 - 02.2023
Front Desk Receptionist
H&R Block
02.2006 - 04.2017
Assistant Store Manager
Yankee Candle
09.2005 - 02.2009
Some College (No Degree) - Medical Coding
Clayton State University
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